Help Desk Specialist

KPG99 INC; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

KPG99 INC is seeking a corporate desktop support specialist to handle day-to-day end-user issues in a mature IT environment.

The role emphasizes not being entry-level; requires 2-4 years of experience supporting Windows desktops, Microsoft 365, and hardware refreshes; you will partner with infrastructure to keep end users productive.

You will work with Active Directory, VPN, printing, and basic network concepts, with emphasis on strong communication and customer service.

Qualifications

• 2-4 years of corporate desktop support experience.
• Experience supporting Windows-based enterprise users.
• Strong customer service and communication skills.
• Wants to build a career in desktop support.

Responsibilities

• Provide day-to-day end-user support in a corporate IT environment.
• Assist with ticketing, documentation, and escalation procedures.
• Support Windows desktops and peripherals including printers and A/V.
• Help with PC imaging, deployments, and refreshing hardware.

Skills

Desktop support

Troubleshooting

Customer service

Communication

Tools

Windows 10/11

Microsoft 365

Outlook

Teams

Adobe Acrobat

Job description

This is a true corporate desktop support role within a mature IT environment. The primary responsibility is to handle day-to-day end-user support so the infrastructure engineers can focus on higher-level engineering and project work.

This is not an entry-level Help Desk position, nor is it a Systems Administrator or Infrastructure Engineer role.

The ideal candidate has 2-4 years of corporate desktop support experience, strong troubleshooting fundamentals, and genuinely enjoys supporting end users.

What They're Looking For

Experience

• 2-4 years of desktop support in a corporate IT environment
• Experience supporting Windows-based enterprise users
• Strong customer service and communication skills
• Wants to build a career in desktop support

Corporate environment is more important than company size.

They're looking for candidates who understand structured IT operations, including ticketing, documentation, Active Directory, standardized deployments, and escalation procedures.

Technical Must-Haves

Windows Desktop Support

Candidate should have experience with:

• Windows 10/11
• Microsoft 365
• Outlook
• Teams
• Adobe Acrobat

Active Directory

Must be comfortable discussing:

• User creation
• Account administration
• Unlocking accounts
• Security groups

Hardware Support

Hands-on experience with:

• Hardware replacements
• Monitor installations
• Docking stations
• PC imaging
• PC refresh projects

Must be comfortable lifting up to 30 lbs.

Printer & Peripheral Support

Experience supporting:

• Basic scanner troubleshooting
• Conference room equipment
• Basic A/V support

Should understand:

• IP addressing
• Ping
• ipconfig
• DNS
• DHCP
• VPN
• Remote Desktop
• Remote access tools

They are not looking for a network engineer, but candidates should understand basic desktop networking concepts.

Troubleshooting

This is one of the biggest hiring factors.

Candidates should be able to clearly explain:

• How they isolate issues
• Real technical problems they've solved
• Examples of difficult desktop support incidents