Help Desk Specialist

Akkodis; Milwaukee (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

Akkodis is looking for a part-time Help Desk Specialist for an onsite role in Milwaukee, WI. In this position, you will provide technical support to users, handling diagnostics, troubleshooting, and user account management. An ideal candidate will have strong communication skills and experience in IT support.

Benefits

401(k) with match

Medical insurance

Qualifications

• Experience providing technical support through troubleshooting and diagnostics.
• Capable of imaging PCs and installing software.
• Understanding of user account management and network administration.

Responsibilities

• Provide IT user support using standard scripts and reference guides.
• Troubleshoot and resolve technical support questions of customers.
• Update assigned tickets with latest status and communicate to users.

Skills

Troubleshooting

Technical Support

User Account Management

Communication

Job description

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This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $35.00/hr

Direct message the job poster from Akkodis

Akkodis is seeking an Help Desk Specialistfor a Part-time job with a 100% Onsite to Milwaukee WI opportunity.

Pay Range:$30hr. to 35/hr. on W2. The salary may be negotiable based on experience, education, geographic location, and other factors.

Requirement

List the primary job duties and responsibilities in order of importance. Include percentage of time spent on each item listed. There should be between 4 – 7 key responsibilities depending on the level of the position.

Provide IT user support using standard screens, scripts, reference guides, and procedures with completing ongoing training to deepen skillset.

Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Troubleshoot and resolve technical support questions of customers in a professional manner.

Images PCs, installs software, and peripheral equipment.

Provides first-level network administration support (create user accounts, assists in file restores, maintain passwords, increase user space, and provide rights to some areas).

Update assigned tickets with latest status and continuously communicate to necessary parties, including providing follow-up to the user on the status of the problem until resolution.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis or any questions, please contact Sahil Mavi at 610-227-6981 or [e-mail].

Equal Opportunity Employer/Veterans/Disabled

Benefits offerings include but are not limited to:

· 401(k) with match

· Medical insurance

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing

• Industries

  IT Services and IT Consulting

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