Help Desk Specialist

Powder River Industries; Manassas (VA); On-site; USD 55,000 - 156,000; Full time

Job summary

A leading company in the IT consulting field is seeking a Help Desk Specialist responsible for providing first-line support for technical issues in a secure environment. This role involves system monitoring, user account management, and advanced troubleshooting, requiring a Top Secret clearance for participation in sensitive projects. Successful candidates will demonstrate strong technical abilities and a desire to learn and grow in this dynamic work environment.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Minimum Top Secret clearance required, valid within the last 5 years.
• Experience in system administration and troubleshooting.
• Ability to document technical processes and implement solutions.

Responsibilities

• Perform server and network health checks.
• Handle advanced troubleshooting for system issues.
• Provide technical support for end users.

Skills

Troubleshooting

System Administration

User Account Management

Technical Documentation

Communication

Education

Top Secret Security Clearance

Tools

Cisco

Ansible

Windows

Linux

Active Directory

Job description

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As a prime we are responsible to complete end-to-end system management for a customer’s top secret enterprise mission systems. This includes data center, logistics support, configuration management, COOP, and disaster recovery. This team is focused on creating a First Line Operator responsible for triage, direct customer support, First line monitoring and tier 1 and 2 resolution.

Requirements:

System Administration:

• Morning Checks to include Server and Network Health Checks
• Tool Monitoring Including but not limited to GEMOne, Splunk, RiverBed, NAC/ClearPass, SCOM
• Manage User Account Creation and Deactivation via creation scripts, GUI, or other means
• Ensures security patches are applied to all network infrastructure devices, including voice and video systems
• Monitor system performance
• Implement security patches and updates
• Support backup and recovery procedures

Technical Support:

• Perform advanced troubleshooting of hardware, software, and network issues
• Handle system and network configuration problems
• Create and maintain technical documentation
• Printer / Scanner assistance for local and remote users
• Provide technical guidance to end users
• VTC Codec issues, setup and troubleshooting
• Remote Support for Desktop and Thin Client Users
• Participate in team meetings and status updates
• Desktop Support for local HQ users Workstation Setup, Hardware issues Desktop Configuration issues and other user facing IT Related Issues/Tasks
• Analyze and diagnose complex technical problems
• Implement temporary workarounds and permanent solutions
• Track and document incident resolution steps
• Perform root cause analysis
• Escalate to Tier 3 Networks, Systems or Cyber Analyst when necessary

Non Negotiable Requirements:

1. Top Secret with investigation current within the last 5 years

3. Hunger To Learn and Grow

Technical Environment: Cisco, Arista, Palo Alto, F5, Ansible, GEMOne, Aruba, Riverbed, Windows , Linux, RSA, SCOM, SentinelONE, ClearPass, Active Directory, SharePoint

A notification to prospective applicants that reviews, and tests for the absence of any illegal drug as defined in 10 CFR 707.4, will be conducted by the employer and a background investigation by the Federal government may be required to obtain an access authorization prior to employment, and that subsequent reinvestigations may be required. If the position is covered by the Counterintelligence Evaluation Program regulations at 10 CFR part 709, the announcement should also alert applicants that successful completion of a counterintelligence evaluation may include a counterintelligence-scope polygraph examination.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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