Help Desk Representative

Streamline Defense; Tampa (FL); On-site; USD 52,000 - 64,000; Full time

Job summary

Streamline Defense is seeking a Help Desk Representative to support the USSOUTHCOM Enterprise Data & Analytics program from our Tampa, FL headquarters. The role involves providing technical support for cloud-based and on-premises environments and resolving Tier 1 and 2 tickets with JIRA and ServiceNow.

The candidate will assist with enterprise device provisioning and IT asset tracking, helping end users with timely, professional service in a fast-paced defense environment.

Qualifications

• Bachelor’s degree or 3 years of equivalent IT support experience.
• Experience resolving Tier 1 and Tier 2 support tickets.
• Experience with enterprise device provisioning and IT asset tracking.
• Experience with Microsoft Windows, macOS, and cloud-based IT support tools.

Responsibilities

• Provide technical support for cloud-based and on-premises environments.
• Resolve Tier 1 and Tier 2 tickets using JIRA and ServiceNow.
• Deliver incident resolution, remote desktop support, and end-user assistance.
• Assist with enterprise device provisioning and maintain IT asset tracking systems.

Skills

Tier 1 & 2 support

Device provisioning

IT asset tracking

Windows support

macOS support

Cloud-based IT support tools

Education

Bachelor's degree or 3 years IT support experience

Tools

JIRA

ServiceNow

Job description

Overview

Streamline Defense is seeking a Help Desk Representative to support the U.S. Southern Command (USSOUTHCOM) Enterprise Data & Analytics (EDA) program from Streamline's headquarters in Tampa, FL.

Streamline Defense is seeking a Help Desk Representative to support the U.S. Southern Command (USSOUTHCOM) Enterprise Data & Analytics (EDA) program from Streamline's headquarters in Tampa, FL.

Responsibilities

• Provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
• Resolve Tier 1 and Tier 2 support tickets using ticketing systems such as JIRA and ServiceNow.
• Deliver incident resolution, remote desktop support, and end-user assistance guided by customer service best practices.
• Assist with enterprise device provisioning and maintain IT asset tracking systems.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
• Demonstrated experience resolving Tier 1 and Tier 2 support tickets.
• Experience assisting with enterprise device provisioning and maintaining IT asset tracking systems.
• Experience with Microsoft Windows, macOS, and cloud-based IT support tools.

Desired Qualifications

• Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate.

About Streamline

Streamline is a professional and technical solutions company focused on the U.S. Defense, Intelligence, and Special Operations communities. Our talented team of analysts, engineers, and military professionals support our clients' most demanding missions. We offer an unmatched opportunity to grow and learn in an exciting and entrepreneurial environment. Highly motivated individuals will find a culture that values their individual input and compensates them well for their efforts.

Streamline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.