Help Desk Representative

PTR Global; Plano (TX); Hybrid; USD 32,000 - 50,000; Full time

Job summary

PTR Global seeks an entry-level IT Help Desk Agent to support a leading Insurance Client. This contract role covers 12 months with potential extension, and shifts include 3 days in the office with 2 remote days; some shifts are fully remote.

The ideal candidate has basic computer knowledge, familiarity with Windows and Microsoft Office, strong communication skills, and a willingness to learn. Previous help desk experience is helpful but not required; training provided.

Qualifications

• Basic computer, Windows, Microsoft Office, and networking knowledge.
• Good communication and customer-service skills.
• Ability to troubleshoot problems and follow instructions.
• Willingness to learn and work flexible shifts.
• Previous help desk or customer-service experience is helpful but not required.

Responsibilities

• Answer technical support calls, emails, and tickets.
• Troubleshoot hardware, software, account-access, and network issues.
• Reset passwords and assist users with login problems.
• Document issues in the ticketing system.
• Escalate complex problems to senior support teams.
• Provide friendly and professional customer service.

Skills

Basic computer

Windows

Microsoft Office

Networking knowledge

Communication skills

Troubleshooting

Willingness to learn

Help Desk experience (nice to have)

Job description

Entry-Level IT Help Desk Agent - Leading Insurance Client

Contract: 12 months, with possible extension up to 24 months.

Schedule: Certain shifts require three days in the office and two days remotely per week. Candidates must live within 50 miles of either office. Off-hours shifts are fully remote.

Locations:

• Portsmouth, NH: 225 Borthwick Ave, Portsmouth, NH 03801

Responsibilities:

• Answer technical support calls, emails, and tickets.
• Troubleshoot hardware, software, account-access, and network issues.
• Reset passwords and assist users with login problems.
• Document issues in the ticketing system.
• Escalate complex problems to senior support teams.
• Provide friendly and professional customer service.

Requirements:

• Basic computer, Windows, Microsoft Office, and networking knowledge.
• Good communication and customer-service skills.
• Ability to troubleshoot problems and follow instructions.
• Willingness to learn and work flexible shifts.
• Previous help desk or customer-service experience is helpful but not required.

100% Remote shifts

Hybrid shifts

• 8:00 AM - 4:00 PM, Monday, Tuesday, Wednesday, Saturday, Sunday - Hybrid (3 days office + 2 days remote)
• 10:00 AM - 6:00 PM, Monday - Friday - Hybrid (3 days office + 2 days remote)