Help Desk Representative

CFS; Beaver Dam (WI); On-site; USD 50,000 - 60,000; Full time

Job summary

CFS is supporting a growing client seeking a Help Desk Representative to join their permanent team in Beaver Dam, Wisconsin.

In this on-site role, you will provide patient, hands-on IT support for 200+ end users across the office and remote sites, manage Microsoft 365 provisioning, device deployment, and work with the MSP to optimize infrastructure and security.

Qualifications

• Support the organization by responding to level 1 and level 2 tasks.
• Provision devices, decommission hardware, deploy machines, maintain devices and keep them current.
• Foundational understanding of servers, VOIP services, security, networking, etc.

Responsibilities

• Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites
• Own new hire and termination provisioning, including Microsoft 365 account setup and file server access
• Order, configure, and deploy workstations and peripherals for corporate and remote-site staff
• Manage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated support
• Administer Microsoft 365 licensing, identity, and end-user account management
• Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend
• Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost

Skills

End user support

Microsoft 365

Provisioning

Networking basics

Security basics

Tools

Microsoft 365 Admin

Job description

Help Desk Representative | Permanent | No Sponsorship Available

We are supporting a great client as they look to add a new Help Desk team member to their growing team.

Benefits & Compensation

• Compensation: $50,000-$60,000 per year
• PTO: 3+ weeks - year 1
• Retirement: 401(k) w/ a match - 100% vested immediately.
• Medical: Several plans available - eligible to enter plan on the first of the month after 30 days.

Responsibilities For The Help Desk Representative

• Serve as the internal face of IT, providing patient, friendly, hands-on support to 200+ end users across the corporate office and remote sites
• Own new hire and termination provisioning, including Microsoft 365 account setup and file server access
• Order, configure, and deploy workstations and peripherals for corporate and remote-site staff
• Manage the relationship with the organization's managed service provider (MSP) for infrastructure, firewall, server, and escalated support
• Administer Microsoft 365 licensing, identity, and end-user account management
• Provide input on security posture, cyber insurance compliance, and opportunities to optimize technology spend
• Evaluate where workload currently routed to the MSP can be brought in-house to improve responsiveness and reduce cost

Preferred Experience For The Help Desk Representative

• Support the organization by responding to level 1 and level 2 tasks
• Provision devices, decommission hardware, deploy machines, maintain devices and keep them current
• Foundational understanding of servers, VOIP services, security, networking, etc.