Help Desk & QA Test Engineer (Secret Clearance)

Syneren Technologies Corporation; Alexandria (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Syneren Technologies Corporation is seeking a skilled Help Desk/Test Engineer to provide first-level technical support for end users, diagnose hardware, software, and network issues, and to develop and execute test plans, test cases, and test scripts. The role emphasizes strong communication and a growth mindset within IT and QA disciplines.

The ideal candidate will troubleshoot desktops, laptops, mobile devices, and printers, manage tickets, and assist with onboarding/offboarding, Active

Qualifications

• Bachelor's degree or equivalent experience in CS/IS or related field.
• 4+ years of experience in Helpdesk and Software Testing.
• Experience with ticketing systems and end-user support.

Responsibilities

• Serve as the first point of contact for users with technical issues.
• Troubleshoot hardware, software, OS, printers, and basic networking.
• Develop, execute, and maintain software test plans and scripts.
• Log, track, and update support tickets; escalate as needed.
• Perform system setup, maintenance, and onboarding/offboarding tasks.

Skills

Communication skills

Analytical thinking

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

JIRA

Azure DevOps

Active Directory

Job description

Syneren Technologies Corporation is seeking a skilled Help Desk/Test Engineer to provide first-level technical support for end users, diagnose hardware, software, and network issues, and to develop and execute test plans, test cases, and test scripts. The role emphasizes strong communication and a growth mindset within IT and QA disciplines.

The ideal candidate will troubleshoot desktops, laptops, mobile devices, and printers, manage tickets, and assist with onboarding/offboarding, Active