Help Desk Program Manager (6368)

Three Saints Bay, LLC; Oklahoma City (OK); On-site; USD 90,000 - 140,000; Full time

Job summary

Ocean Bay, LLC, a subsidiary of Three Saints Bay, LLC, seeks an experienced Help Desk Program Manager to oversee contract governance, deliverables, staffing, and government coordination for a major federal contract. The role requires a Bachelor’s degree and 7+ years of PM experience, with PMP preferred, and AMS 3.8.2-17 compliance.

Candidate will engage with CO/COR and MMAC PM, manage schedules, and ensure timely reporting, with strong leadership and English proficiency essential.

Qualifications

• Bachelor’s degree required.
• At least 24 hours of college-level management or business coursework.
• Minimum 7 years of PM/managerial experience in private industry or government.
• PMP certification strongly preferred.
• Working knowledge of government logistics operations.
• Proven track record managing large-scale contracts.
• Strong management, organization, and problem-solving skills.
• English reading/writing/speaking fluency required.

Responsibilities

• Serve as primary contact for CO/COR/MMAC PM to resolve contract issues.
• Ensure timely and accurate submission of CDRLs and other deliverables.
• Maintain staffing levels according to technical requirements and fill vacancies promptly.
• Attend mandatory meetings related to contract performance with CO.
• Be available during core business hours and meet government personnel within 3 days of request.
• Designate an acting PM during absences and notify CO/COR in a timely manner.

Skills

Bachelor’s degree

7+ years project management

PMP certification preferred

English proficiency

Regulatory knowledge (AMS 3.8.2-17)

Strong leadership and problem-solving

Education

Bachelor’s degree

24 hours management/business coursework

Job description

Ocean Bay, LLC, a subsidiary of Three Saints Bay, LLC and a Federal Government Contractor industry leader, is seeking an experienced Help Desk Program Manager.

Position Responsibilities:

• Contract Governance: Serve as the primary point of contact for the Contracting Officer (CO), Contracting Officer’s Representative (COR), or MMAC PM to resolve contract-related issues.
• Deliverables Management: Ensure all Contract Data Requirements List (CDRL) reports and other deliverables are submitted accurately and on time.
• Operational Staffing: Maintain appropriate staffing levels in accordance with technical requirements, ensuring any personnel vacancies are filled within specified timeframes.
• Government Collaboration: Attend mandatory meetings pertaining to contract performance as required by the CO.
• Availability: Remain available during core business hours (9:30 am – 2:30 pm CT, business days) and be prepared to meet with designated Government personnel within three (3) business days of a request.
• Leadership Continuity: Designate an acting PM during any periods of absence and provide adequate, timely notification to the CO and COR.

Position Requirements:

• Must have a Bachelor’s degree
• Coursework: Successful completion of at least 24 hours of college-level management or business courses.
• A minimum of seven (7) years of project management or managerial experience in either private industry or the Government.
• Certifications: Project Management Professional (PMP) certification is strongly preferred.
• Regulatory Knowledge: Working knowledge of Government logistics operations.
• Proven Track Record: Highly experienced in managing projects of the scale, magnitude, and complexity of this contract.
• Core Competencies: Possess exceptional management, organization, and problem-solving skills.
• Language: Must be fully able to read, write, speak, and understand English.
• Compliance Status: Recognized as Key Personnel under AMS 3.8.2-17 regulations.

Position is located at Oaklahoma City, OK

Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.

We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.