Help Desk NOC

Jarvis Walker & Foster McKay; New York (NY); On-site; USD 95,000 - 130,000; Full time

Job summary

Jarvis Walker & Foster McKay is seeking a self-motivated network/systems specialist for NOC support and field service in a hospitality setting. You will engage in design, development, and implementation of new projects, system integration, and complex network setup.

Ideal candidates have 5+ years MSP/IT experience, strong hands-on skills in routing, switching, VoIP, and server administration, and are willing to learn and ensure client satisfaction.

Qualifications

• Bachelor's degree in Computer Science or Information Systems required.
• Certifications preferred: CCIE, Avaya or Mitel, Ruckus, Microsoft

Responsibilities

• Partake in architecture/design, implementation & administration of data/VoIP networks
• Administer existing routing & switching technologies & platforms
• Analyze network performance & design, planning necessary enhancements
• Voice & WiFi gateway setup and maintenance
• Isolate and resolve network related service problems, diagnose and correct problems resulting from component failure
• Establish and implement network management policies and guidelines to ensure the maximum availability of the client networks.
• Understand hardware and software capacities in order to modify or enhance high quality network system infrastructure
• Stay abreast of industry trends in order to proactively identify areas for growth, improvement, and development with the capability to implement industry best practices
• Hands on experience and understanding of Microsoft Server setup and administration

Skills

AAD Administration

Office 365

Sharepoint

OneDrive

Switching & Networking

Education

Bachelor's degree in Computer Science or Information Systems

CCIE

Avaya or Mitel

Ruckus

Microsoft

Tools

None

Job description

We are looking for a self-motivated and self-sufficient network/systems specialist with social skills and eagerness to work & learn. This job will encompass NOC Network support, as well as field service on multi-platform integrated environments. You will have the opportunity to get involved in and learn about design, development and implementation of new projects, system integration, and complex network setup. We are looking for someone who is dedicated, not afraid of hard work, and is willing to do all it takes to ensure client satisfaction.

This position stipulates strong hands-on technical skills to provide high-level technical services and strategy in a fast paced, multi-faceted and growing hospitality environment. Knowledge and experience in troubleshooting technology related problems that might include routing, datacenter design, intermittent packet loss, latency issues, system connectivity, and equipment failure is a must. Must have at least 5 years MSP/IT or similar experience.

EXPERIENCE IN:

• AAD Administration, Office 365
• Sharepoint, OneDrive
• Switching & Networking

PRIMARY RESPONSIBILITIES:

• Partake in architecture/design, implementation & administration of data/VoIP networks
• Administer existing routing & switching technologies & platforms,
• Analyze network performance & design, planning of necessary enhancements using disciplined network administration processes
• Voice & WiFi gateway setup and maintenance
• Isolate and resolve network related service problems, diagnose and correct problems resulting from component failure
• Establish and Implement network management policies and guidelines to ensure the maximum availability of the client networks.
• Understand hardware and software capacities in order to modify or enhance high quality network system infrastructure
• Stay abreast of industry trends in order to proactively identify areas for growth, improvement, and development with the capability to implement industry best practices
• Hands on experience and understanding of Microsoft Server setup and administration

Education:

• Bachelor's degree is in Computer Science or Information Systems is required.
• Certifications preferred: CCIE, Avaya or Mitel, Ruckus, Microsoft

Skills:

• Excellent analytical, conceptual thinking, strategic planning, and execution skills
• Ability to interact effectively at all levels of the organization;
• Ability to articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills.
• Experience with advanced network concepts: QoS, CoS, VoIP, flow control