Help Desk Manager (Perm Hire)

Futurewave Systems; Columbus (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Futurewave Systems in Columbus, Georgia, is seeking a help desk manager to oversee the timely delivery of quality technical support services to both internal and external clients. The ideal candidate will manage a team, ensuring effective technical support for windows-based systems.

Qualified individuals will have at least 12 years of IT experience in various areas, including 2 years in enterprise architecture and familiarity with SCCM. The position offers a dynamic environment and growth opportunities.

Qualifications

• 12 years of IT work experience in multiple IT areas in a multi-tier environment.
• 2 years of relevant enterprise-wide architecture experience.
• Experience with SCCM is required.

Responsibilities

• Oversee timely delivery of quality technical support service to clients.
• Support windows-based software systems with networking components.
• Manage personnel effectively.

Skills

Knowledge of software and hardware systems

Effective personnel management

Experience with windows-based software

Microsoft certification

Management experience

Tools

SCCM

Job description

is a financial services company based in Columbus, Georgia, with approximately $29 billion in assets. They provide commercial and retail banking, investment, and mortgage services to customers.

Job Description

A help desk manager's job is to oversee timely delivery of quality technical support service to clients, whether they are internal clients working for the same company or external clients who have contracted technical support service. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.

Often, help desk managers are responsible for supporting windows-based software systems with a networking component. In these cases, employers may prefer help desk managers who are Microsoft-certified and have other certifications specifically in the type of hardware or software they will support. Employers may also choose to hire individuals with previous management experience.

Qualifications

12 years of IT work experience in multiple IT areas in a multi-tier environment and 2 years of relevant enterprise wide architecture experience. Experience with SCCM.