Help Desk Manager – Lead IT Support for Campus

Roseman University of Health Sciences

Town of Texas (WI)

On-site

USD 79,000 - 81,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision plans

403(b) retirement with employer match

Employer-paid life insurance

Disability protection

HSA and wellness resources

Paid time off and holidays

Campus closures

Job summary

Roseman University of Health Sciences is seeking a Help Desk Manager to lead a team of technicians and deliver exceptional technology support across the campus. You will mentor staff, manage onboarding and performance reviews, and collaborate with faculty and administration to identify technology needs.

The role emphasizes security, software deployments, and proactive service delivery to ensure a reliable technology experience for students and staff.

Qualifications

5–7 years of technical support and leadership experience (or an equivalent combination of education and experience).
Experience supporting: Windows 10/11, Microsoft 365, hardware and networking environments, IT ticketing/service desk platforms, SolarWinds Service Desk or similar platforms.
Experience with networked devices and wireless infrastructure, PaperCut print management, SharePoint and OneDrive, Microsoft Teams and Teams Phones, Canvas LMS, Qualtrics, Adobe Acrobat Pro, PDQ, ThreatDown, or similar deployment tools.
A+ or Network+ or similar certification; ability to obtain Dell Technician Certification within 90 days of hire.

Responsibilities

Lead the Help Desk team—mentoring, coaching, and performance reviews.
Oversee daily Help Desk operations and ensure timely issue resolution.
Partner with faculty, staff, and administration to address campus technology needs.
Develop reports and monitor service metrics to improve technology services.