Part-Time IT Help Desk Manager - Lead Support Team

Online River; Los Angeles (CA); On-site; USD 35,817 - 46,838; Part time

Benefits offered by this job

Medical Insurance

Vision and Prescription Coverage

Dental Coverage

Job summary

Online River is looking for a part-time Help Desk Manager to lead our IT support team. This role involves overseeing technical issue resolutions, managing support requests, and improving customer service. Applicants should have proven leadership experience and a strong technical background.

Responsibilities include team management, ticket prioritization, and performance monitoring. Benefits include medical insurance, vision and dental coverage. Join us in delivering exceptional IT support!

Qualifications

• Proven experience as a Help Desk Manager or in IT support leadership.
• Exceptional customer service and communication skills.
• Ability to lead and develop a team of IT professionals.

Responsibilities

• Lead and manage the Help Desk Team to meet service standards.
• Oversee intake and prioritization of help desk tickets.
• Track key performance metrics and prepare performance reports.

Skills

Customer service skills

Technical knowledge of computer systems

Communication skills

Problem-solving abilities

Leadership and mentoring

Tools

Help desk software

Ticketing systems

Job description

Online River is looking for a part-time Help Desk Manager to lead our IT support team. This role involves overseeing technical issue resolutions, managing support requests, and improving customer service. Applicants should have proven leadership experience and a strong technical background.

Responsibilities include team management, ticket prioritization, and performance monitoring. Benefits include medical insurance, vision and dental coverage. Join us in delivering exceptional IT support!