Help Desk Manager

Integral Federal, Inc.; Fort Meade (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid parental leave

Paid Time Off

Disability Insurance

Life Insurance

EAP

Job summary

Integral Federal, Inc. seeks a Help Desk Manager to support DISA's Business Systems Portfolio, delivering IT solutions across personnel, financial and telecom systems.

The role is based at Fort Meade, MD and focuses on providing dependable help desk leadership to ensure mission-critical service delivery. Required qualifications include a Bachelor's degree with 5 years of IT support, 2 years in a Help Desk Manager role, ITIL v4 certification and a Secret Clearance, with preferred experience

Qualifications

• Bachelor's degree required.
• 2+ years of experience as a Help Desk Manager.
• 5+ years of IT support experience.
• Secret Clearance required.

Education

Bachelor's degree

Tools

ITIL v4 Certified

Job description

The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that address key areas such as personnel management, financial management, telecommunication services, contract management, and customer relations, among other support services to the DISA mission.

Required

• Bachelor's Degree with 5 years of experience in IT support
• 2 years of support as a Help Desk Manager
• ITIL v4 Certified
• Secret Clearance

Preferred

• Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software.

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability