Help Desk Manager

Equity Staffing Group; Boise (ID); On-site; USD 100,000 - 115,000; Full time

Job summary

A leading company is seeking an IT Help Desk Manager to oversee support for 1800 users across North America. The role involves managing a team, enhancing end-user experience, and ensuring effective IT operations. The ideal candidate will have extensive experience with Microsoft tools and strong problem-solving skills. This full-time position offers a competitive salary range of $100,000 to $115,000 per year, along with comprehensive benefits including medical and vision insurance.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• Minimum 5 years of experience in end-user experience and support.

Responsibilities

• Lead IT support for 1800 users across North America.
• Manage IT Help Desk team and ensure skills development.
• Perform installation and maintenance of system software/hardware.

Skills

Microsoft Office365

Microsoft Active Directory

Networking (LAN/WAN)

Endpoint Management

Problem-solving

Education

5 years of experience in end-user experience and support

Tools

Microsoft InTune

PCs

MACs

iPads

iPhones

Servers

Zebra label printers

Switches

Routers

IP phones

IP Cameras

Video applications

Job description

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Equity Staffing Group provided pay range

This range is provided by Equity Staffing Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $115,000.00/yr

Direct message the job poster from Equity Staffing Group

Responsible for leading support for end-users across North America. Manage a team of IT support technicians. Ensure proper skills are developed and maintained among the IT Help Desk team. Align help desk support capabilities with business needs.

Duties and Responsibilities:

• Provide tactical and strategic leadership to AEP for organizing and delivering IT support to 1800 users across North America
• Provide significant contribution to End-User experience and End-User support strategies
• Performing installation, maintenance and support of system software/hardware and user support
• Standardize, organize and approve documentation for Self-Help, and Technician Knowledge Articles
• Provide informal and formal training for end-users and IT team members on areas related to end-user-support and IT operations
• Manage day-to-day duties of contractors and/or End-User Support Team
• Performing root cause analysis and creating preventive measures
• Implement and maintain an Asset Lifecycle Management process
• Collaborate with HR and manage IT onboarding and offboarding process

Skills and Abilities:

• Extensive experience Microsoft Office365
• Extensive experience in Microsoft Active Directory
• Solid understanding of networking (LAN/WAN) concepts
• Extensive experience with Endpoint Management—Experience with Microsoft InTune preferred
• Must be able to adapt quickly to new technology platforms and lead the company in user adoption strategies
• Must be able to focus and prioritize tasks in a fast-moving environment
• Hands-on knowledge to support PC’s, MACs, iPads, iPhones, Servers, Zebra label printers, Switches, Routers, Motorola handheld devices, IP phones, IP Cameras and video applications
• Strong people skills & desire to problem-solve

Qualifications and Education:

• Minimum 5 years of experience in end-user experience and end-user support

Physical Demands:

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Management

• Industries

  Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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