Help Desk Manager

SiloSmashers, Inc.; Arlington (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

A technology firm in Arlington, VA, is seeking a Help Desk Manager to oversee help desk operations and manage support staff. The ideal candidate will have over 8 years of IT support experience, with at least 4 years in management, and possess strong leadership and customer service skills. The position requires U.S. citizenship and the ability to obtain DHS Suitability clearance. This role is hybrid.

Qualifications

• 8+ years of IT support experience, with 4+ in management.
• Excellent leadership and customer service skills.
• U.S. citizenship and ability to obtain DHS Suitability clearance.

Responsibilities

• Oversee help desk operations to ensure efficient support.
• Supervise Tier 1/2 support staff.
• Monitor metrics and implement improvements.

Skills

Leadership

Customer service

Education

Bachelor's degree in IT or related field

Job description

Join to apply for the Help Desk Manager role at SiloSmashers, Inc.

This position is part of a proposal submission and is contingent upon contract award.
Location: Arlington, VA (Hybrid)
Clearance: DHS Suitability

Description
Oversee help desk operations to ensure efficient and timely support. Manage a team of technicians, set performance goals, and maintain user satisfaction.

Key Responsibilities

• Supervise Tier 1/2 support staff
• Develop help desk procedures
• Monitor metrics and implement improvements

Minimum Requirements

• 8+ years of IT support experience, with 4+ in management
• Bachelor's degree in IT or related field
• Excellent leadership and customer service skills
• U.S. citizenship and ability to obtain DHS Suitability clearance

SiloSmashers, Inc. is an equal opportunities employer and welcomes applications from all qualified candidates.