Hybrid Public Sector Help Desk & Desktop Support Analyst

Mfinite Consulting LLC; Raleigh (NC); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical insurance (PPO)

Dental and vision coverage

Basic life insurance

401(k) retirement plan

Optional savings and early pay access

Job summary

Mfinite Consulting LLC is building a pool of help desk and desktop support professionals for contract assignments with North Carolina state and public-sector agencies in the Raleigh area. Assignments run 6–12 months; agencies set the schedule (onsite or hybrid).

Full-time, about 40 hours per week, W-2 hourly employee of Mfinite Consulting LLC. Direct deposit. Email [e-mail] for apply.

Qualifications

• 1+ year of help desk or desktop support experience.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Experience with ticketing systems (ServiceNow, Remedy, Jira Service Management).
• Able to communicate clearly with non-technical users.
• Eligible to work in the U.S. without sponsorship and pass background check.

Responsibilities

• Answer phone, email and tickets from state employees and resolve issues.
• Log and prioritize tickets in ITSM tools.
• Reset passwords and manage user accounts (AD, M365, NCID).
• Image, deploy and set up laptops, desktops, printers and phones.
• Provide hands-on and remote support; escalate complex issues.
• Write notes and how-to guides for fixes.

Skills

Help desk experience

Windows 10/11

Microsoft 365

Active Directory

Remote support

Ticketing system

Clear communication

Background check

Onsite Raleigh

Tools

ServiceNow

Remedy

Jira Service Management

Job description

Mfinite Consulting LLC is building a pool of help desk and desktop support professionals for contract assignments with North Carolina state and public-sector agencies in the Raleigh area. Assignments run 6–12 months; agencies set the schedule (onsite or hybrid).

Full-time, about 40 hours per week, W-2 hourly employee of Mfinite Consulting LLC. Direct deposit. Email [e-mail] for apply.