Help Desk & Cloud Services Lead (Statewide)

State of Florida; Tallahassee (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid leave and holidays

Retirement plans

Tuition waivers

Flexible Spending Accounts

Job summary

Florida Gaming Control Commission is seeking an experienced Help Desk Manager to lead statewide IT operations, including end-user support, cloud administration, and identity management. You will supervise staff, manage vendors and budgets, and travel to remote offices to ensure high-quality IT services in a secure environment.

The role reports to the CTO and requires strong leadership, collaboration with stakeholders, and a commitment to continuous improvement across Florida facilities.

Qualifications

• Four (4) years of workstation support experience; a bachelor’s degree may substitute.
• 至少 1 year in a team lead or managerial role.

Responsibilities

• Lead and manage the workstation support/help desk team across multiple office sites.
• Troubleshoot PCs, network, agency applications, and telecommunications systems.
• Oversee end-user computing devices, printers, storage, mobile devices, and VoIP/collaboration tools.
• Manage cloud infrastructure including Azure and AWS; serve as Microsoft 365 administrator.
• Direct identity and access management across enterprise systems (Azure AD).
• Maintain IT inventory records and ensure service quality through continuous improvement.

Skills

Workstation support

Team leadership

Infrastructure support

Azure Active Directory (Entra ID)

Microsoft 365

Cloud services

Telephony systems

Vendor management

Travel across Florida

Education

Bachelor's degree in IT or related field

Tools

Azure

AWS

Microsoft 365

Entra ID (Azure AD)

Job description

Florida Gaming Control Commission is seeking an experienced Help Desk Manager to lead statewide IT operations, including end-user support, cloud administration, and identity management. You will supervise staff, manage vendors and budgets, and travel to remote offices to ensure high-quality IT services in a secure environment.

The role reports to the CTO and requires strong leadership, collaboration with stakeholders, and a commitment to continuous improvement across Florida facilities.