Help Desk Camp Hill, PA (Hybrid)

Gainwell Technologies; Camp Hill (AL); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) company match

Comprehensive health benefits

Educational assistance

Job summary

Gainwell Technologies is seeking a Provider Services/Customer Service Representative to support healthcare and Medicaid providers. The role involves handling provider inquiries via calls and written communications, updating records, and ensuring high-quality customer service while meeting performance standards.

Responsibilities include answering calls, following up on requests, updating member records for audits, and collaborating with colleagues to resolve issues.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and basic computer software.
• Ability to work independently, follow written and verbal instructions, and manage multiple priorities.
• Healthcare, Medicaid, call center, customer service, provider services, or member services experience preferred.

Responsibilities

• Answer incoming provider calls and resolve basic to moderately complex inquiries, routing calls when necessary.
• Conduct outbound calls to follow up on and resolve provider requests.
• Process member updates and verify the accuracy and completeness of records for audit and reporting purposes.
• Meet client SLAs and production goals while maintaining accuracy.
• Collaborate with team members, management, and customers to resolve service issues and maintain professional communication.

Skills

Verbal communication

Written communication

Multitasking

Healthcare experience

Education

High school diploma

Tools

Microsoft Office

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Provider Services/Customer Service Representative supports healthcare and Medicaid providers through telephone, written, and system-based communications. This role is responsible for resolving provider inquiries, processing updates, maintaining accurate records, and delivering excellent customer service while meeting established performance standards.

Your role in our mission

• Answer incoming provider calls and resolve basic to moderately complex inquiries, routing calls when necessary.
• Conduct outbound calls to follow up on and resolve provider requests.
• Process member updates and verify the accuracy and completeness of records for audit and reporting purposes.
• Meet client Service Level Agreements (SLAs) and production goals while maintaining accuracy.
• Collaborate with team members, management, and customers to resolve service issues and maintain professional communication.

What we're looking for

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and basic computer software.
• Ability to work independently, follow written and verbal instructions, and manage multiple priorities.
• Healthcare, Medicaid, call center, customer service, provider services, or member services experience preferred.

What you should expect in this role

• Hours of operation: 7:00 AM to 5:30 PM.
• Employees participate in a rotating schedule and work the late shift until 5:30 PM approximately once per month.

• This position may require some on-site in PA/Camp Hill for training purposes.
• Ability to multitask, following assignments worked and completed simultaneously as directed by leadership

The deadline to submit applications for this posting is 09/30/2026.

The pay range for this position is $38,400.00 - $54,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.