Customer Engagement Manager

Paycom - ATS; Eglin Air Force Base (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Sabel Systems is seeking a customer support lead to provide rapid, multi-channel access to help resources and resolve end-user issues at first contact. You will train users on standard processes, transcribe requests into tickets, and serve as a bridge to upper management while building strong relationships with leadership.

The role emphasizes security compliance, leadership, and the ability to drive expansion opportunities with a goal of delivering measurable outcomes for DoD programs.

Qualifications

• Excellent interpersonal and communication skills.
• Proficient in customer relationship building and technical support.
• Ability to follow security protocols to protect sensitive data.
• Be a U.S. citizen with the ability to achieve an Interim Secret Clearance prior to hiring.
• Demonstrated ability to lead and inspire a team toward achieving common goals.
• Strong decision-making and problem-solving skills.
• Travel up to 10%.

Responsibilities

• Provide end-users with rapid, multi-channel access to support resources.
• Quickly resolve most reported user deficiencies at time of 'first contact.'
• Conduct periodic user validations in accordance with ISSM guidance.
• Provide users with basic training on standard processes.
• Transcribe incident requests into Helpdesk tickets (password resets, log in issues, environment issues, etc.).
• Answer basic questions on the Spacestation environment (onboarding, what is offered).
• Develop operating procedures for customer engagement and account management activities.
• Act as a bridge between the team and upper management.
• Develop relationships with end users and organizational leadership.
• Identify and document expansion opportunities and use cases to grow the business.
• Generate and present metrics for review and reporting to the Sabel Manager.
• Participate or lead AMAs for user community.

Skills

Interpersonal communication

Customer relationship building

Technical support

Security protocol compliance

Leadership

Decision making

Problem solving

Travel up to 10%

Tools

Jira

Confluence

Job description

Why Sabel SystemsSabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements.Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions.Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you.Complexity Simplified. Mission Amplified.What You’ll DoProvide end-users with rapid, multi-channel access to support resourcesQuickly resolve most reported user deficiencies at time of \"first contact.\"Conduct periodic user validations in accordance with Information System Security Manager (ISSM) guidanceProvide users with basic training on standard processesTranscribe incident requests into Helpdesk tickets. IE: Password resets, log in issues, environment issues, etcAnswer basic questions on the Spacestation environment (such as how to onboard, what is currently offered, what Spacestation is)Develop operating procedures for customer engagement and account management activitiesAbility to act as a bridge between the team and upper managementDevelop relationships with end users and organizational leadershipIdentify and document expansion opportunities and use cases the customer needs to grow the businessGenerate and present metrics for review and reporting to the Sabel ManagerParticipate or lead Ask Me Anything (AMAs) for user communityWhat You BringRequiredExcellent interpersonal and communication skillsProficient in customer relationship building and technical supportAbility to follow security protocols to protect sensitive dataBe a U.S. citizen with the ability to achieve an Interim Secret Clearance prior to hiringDemonstrated ability to lead and inspire a team toward achieving common goalsStrong decision-making and problem-solving skillsTravel up to 10%PreferredCertified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +)Digital engineering technology experienceExperience building MS Office documents and briefingsExperience using Jira, Confluence, or similar online collaboration solutionsOur Core ValuesBias for Action: Decisive. Purposeful. Agile. We move with the speed of relevance to drive impact and progress.Integrity: Respect. Ethics. Transparency. We do what’s right and earn lasting trust.Delivery Excellence: Customer-obsessed. Mission-focused. Quality-driven. We deliver innovative outcomes that exceed expectations.Our EVP PromiseJoin Sabel Systems, where your contributions drive impact, your growth is continuously supported, and your well-being is at the center of how we work. Together we can build the future with purpose. Rewarding Impact. Building Futures Together.CompensationCompensation will be determined in partnership with the Hiring Manager and may vary based on factors such as contract and labor category alignment, relevant experience, skills, education, certifications or licenses, and geographic location.Sabel Systems is committed to offering all employees a competitive benefits and compensation package that is comprehensive enough to meet their goals and needs. Our employees are our most valuable asset, and one of Sabel Systems largest financial investments is our benefits program. As a valued member of the organization, employees are provided with a host of benefits to include healthcare; financial assistance in the event of illness, injury, disability, loss of work, or death; health savings accounts; retirement plans; paid time off; paid holidays; education and training program reimbursement, to name a few.Equal Employment OpportunitySabel Systems is an equal opportunity employer. Our hiring decisions are based solely on qualifications, merit, and business need. We prohibit discrimination and harassment of any kind across all employment practices within our organization. Sabel Systems participates in the E-Verify Employment Verification Program.Reasonable AccommodationSabel Systems is committed to providing equal employment opportunities and ensuring an accessible application process for all candidates. Applicants with disabilities who require reasonable accommodation to participate in the application or interview process are encouraged to contact us at [e-mail] for assistance.