Help Desk Analyst: Windows & M365 Support Pro

Actalent; Topeka (KS); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

HSA

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

Actalent in Topeka, KS is seeking a Help Desk Analyst to diagnose and resolve incidents for Windows, M365, and mobile devices. You will document issues in ServiceNow, assist with onboarding and access provisioning, and collaborate with IT teams to improve service delivery.

The role requires strong customer service, effective communication, and problem-solving in a fast-paced environment. It is a contract, onsite position with rotating after-hours support.

Qualifications

• At least two years supporting end users in a Service Desk/Help Desk environment.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize work, document solutions, and provide professional support in a fast-paced setting.

Responsibilities

• Diagnose, troubleshoot, and resolve incidents and service requests for Windows workstations, M365, and mobile devices.
• Deliver excellent customer service through professional communication and problem-solving with all employees.
• Document, track, and manage incidents via ServiceNow and adhere to SLAs.
• Support onboarding, access provisioning, password resets, and MFA enrollment.
• Collaborate with IT teams to improve service delivery and support adoption of workplace tech.

Skills

Help desk support

Customer service

Troubleshooting

ServiceNow

Communication

Tools

ServiceNow

Windows 10/11

Microsoft 365

Citrix

Job description

Actalent in Topeka, KS is seeking a Help Desk Analyst to diagnose and resolve incidents for Windows, M365, and mobile devices. You will document issues in ServiceNow, assist with onboarding and access provisioning, and collaborate with IT teams to improve service delivery.

The role requires strong customer service, effective communication, and problem-solving in a fast-paced environment. It is a contract, onsite position with rotating after-hours support.