Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract

SunSoft Online; Phoenix (AZ); Remote; USD 30,000 - 34,000; Full time

Job summary

SunSoft Online is hiring a Help Desk Analyst for an Arizona state agency. The role is Phoenix-local with a mostly remote setup, requiring ServiceNow expertise and hands-on help desk experience. The position is a W2 contract, with in-person interview in Phoenix and contract through late January 2027.

Typical schedule is Monday–Friday, 8:00–5:00, with start around August 17. Authorized to work in the U.S. without sponsorship; candidates must live in the Phoenix metro area and be eligible for the

Qualifications

• 1+ year of help desk or troubleshooting experience.
• Hands-on experience with ServiceNow.
• Authorized to work in the U.S. without sponsorship now or in the future.

Responsibilities

• Provide technical support for the state's ERP system (AZ360) and HR/talent software (PageUp).
• Respond to phone and email queries, guiding non-technical users through solutions.
• Triaging and escalating tickets in ServiceNow; documenting processes and outcomes.
• Assist with new-user orientation and data integrity reports.

Skills

Help desk experience

Troubleshooting

Communication skills

ServiceNow

Tools

ServiceNow

Job description

Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) - W2 Contract

Full time | SunSoft Online | United States

Posted On 08/05/2026

Job Information

Job Opening ID 2959

Client Name AZ State

Job Opening Status In-progress

Technology

Number of Positions 1

City Phoenix

State/Province Arizona

85001

Job Description

Help Desk Analyst – ServiceNow – Phoenix Local (Mostly Remote) – W2 Contract

SunSoft Online is hiring aHelp Desk Analystfor an Arizona state agency (Enterprise Resource Planning Division).

Hard requirements, read before applying:

• Currently living in the Phoenix metro area, current city must appear on your resume (the role is mostly remote, but only local candidates are eligible, no exceptions)
  
• Authorized to work in the U.S. without sponsorship now or in the future, W2 only
  
• 1+ year of help desk or troubleshooting experience
  
• Hands-on experience with ServiceNow(ticket management), this is a hard requirement
  

The work:

Technical support for the state's ERP system (AZ360) and HR/talent software (PageUp). Responding to phone and email queries, walking non-technical users through problem-solving, triaging and escalating tickets in ServiceNow, running data integrity reports, documenting processes, and supporting new-user orientation.

Details:

Monday-Friday 8:00-5:00 · contract through late January 2027, start ~August 17 · competitive hourly W2 rate · in-person interview in Phoenix within a week of posting close · HireRight background check and drug screening.

Position closes Monday, August 10.

The facts:$22-25/hr W2 depending on experience · Monday-Friday 8:00-5:00 · fully remote (Phoenix-local candidates only, this is the agency's firm rule: you must live in the Phoenix area, with your city on your resume, and be available for an in-person interview in Phoenix within a week of the posting close) · contract through late January 2027, starting ~August 17 · HireRight background check and drug screening.