Help Desk Analyst Level 1 Entry Level

SYSTEMSNET; Upper Moreland Township (Montgomery County); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Holidays

Retirement Plan Matching

Competitive salary

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

SystemsNet, a managed services provider, is hiring entry-level Level 1 IT Support Technicians to join our on-site team in Willow Grove. You will support daily IT operations across help desk and field service.

We seek candidates with IT interest, strong English communication, problem-solving skills, and a willingness to learn new technologies. Familiarity with Windows networks and PC hardware is a plus; training is provided.

This is a non-remote role requiring daily commuting to Willow Grove.

Qualifications

• Entry-level IT experience and a passion for technology.
• Excellent written and verbal English communication.
• Strong desire to learn new skills, systems and technologies.
• Robust problem-solving abilities with an analytical mindset.
• Ability to adapt quickly to changing tasks and business needs.
• Familiarity with Windows-based network environments and protocols.
• Solid understanding of PC hardware, software and desktop systems.
• Experience with break/fix tasks, installations and software upgrades.
• Knowledge of Active Directory, Exchange and Office 365 is a plus.

Responsibilities

• Assist daily IT operations across help desk and field service.
• Collaborate with team to support end users and clients.
• Participate in training and development opportunities.

Skills

IT support basics

Excellent communication

Problem solving

Learning mindset

Customer service

Windows networking

PC hardware/software

Installations & upgrades

Client interaction

Tools

Active Directory

Exchange

Office 365

iOS

Job description

Benefits:

• Paid Holidays


• Retirement Plan Matching


• Competitive salary


• Dental insurance


• Free food & snacks


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Why Join SystemsNet?

Are you an entry-level IT professional with a strong desire to learn, grow, and build a rewarding career? At SystemsNet, you'll have the opportunity to train alongside experienced technicians with decades of industry knowledge, gaining hands-on experience in a supportive and fast-paced environment.

We're a well-established Managed Services Provider (MSP) with immediate openings for Level 1 IT Support Technicians. This role is ideal for motivated individuals ready to be an active part of a collaborative team, assisting with daily IT operations across our help desk and field service departments.

Requirements:

• Entry-level experience with a passion for IT and Technology


• Excellent communication skills - both written and verbal English


• A strong desire to learn new skills, systems, and technologies


• Robust problem-solving abilities with an analytical mindset


• Ability to adapt quickly to changing tasks and business needs


• Familiarity with Windows-based network environments and protocols


• Solid understanding of PC hardware, software, and desktop systems


• Experience with break/fix tasks, installations, and software upgrades


• Knowledge of Active Directory, Exchange, Office 365, and iOS is a plus (not required)


• Comfortable in a role that involves frequent client interaction and outstanding service

**This is not a remote position and you will be required to commute to Willow Grove each day.