Help Desk Analyst I — Hospitality IT Support

Loews Hotels & Co; Orlando (FL); On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Paid parental leave

401K matching

Travel benefits

Learning & development

Job summary

Loews Hotels & Co in Orlando is seeking a Helpdesk Technician to support guests and team members across our properties. You will handle requests via chat, email, phone, or in person while providing timely solutions and documentation.

The role requires knowledge of Windows 11, MS Office 2021/O365, basic networking, and strong communication skills. Flexibility to work weekends, holidays, and nights is expected, with potential travel between Orlando/Apopka locations.

Qualifications

• One year of helpdesk experience (Hospitality a plus).
• Knowledge of Windows 11, MS Office 2021/O365 and general IT operations.

Responsibilities

• Support team members via chat, email, phone, or in person.
• Provide information for problem solving to assist team members.
• Follow up on pending tickets to ensure resolution.
• Remotely access systems to resolve issues.
• Communicate issues to the Technology Department and escalate as needed.
• Attend required departmental/helpdesk meetings and training.
• Install hardware and software such as network printers and approved programs.
• Maintain PCs and peripherals for operation and security.
• Travel among Loews properties in Orlando/Apopka for support.
• Provide basic to intermediate network information to resolve issues.
• Assist with IPTV VDI Helpdesk support.

Skills

Effective communication

Problem solving

Organized

Customer service

Education

High School Diploma or Equivalent

Bachelor’s degree IT or related (Preferred)

Two IT certifications (Preferred)

Tools

Windows 11

MS Office 2021/O365

Network printers

IPTV VDI

Job description

Loews Hotels & Co in Orlando is seeking a Helpdesk Technician to support guests and team members across our properties. You will handle requests via chat, email, phone, or in person while providing timely solutions and documentation.

The role requires knowledge of Windows 11, MS Office 2021/O365, basic networking, and strong communication skills. Flexibility to work weekends, holidays, and nights is expected, with potential travel between Orlando/Apopka locations.