Help Desk Analyst: Hybrid IT Support & Growth

Colonial Group; Boca Raton (FL); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Flexible hybrid work environment

On-site café and coffee shop

Fitness center

Game room

Employee events

Job summary

NCCI in Boca Raton, FL is seeking a Help Desk Analyst to provide first-level technical support for internal users, responding to incidents via phone, email, and dashboards, diagnosing and resolving issues or escalating as needed. This role supports system availability, documents issues, communicates with impacted users, and participates in root-cause analysis.

It operates in a flexible-hybrid environment and requires local candidates within commuting distance.

Qualifications

• 2+ years in technical support in a call center.
• Strong verbal and written communication.
• Knowledge of computer hardware, operating systems, MS 365.
• Ability to explain technical concepts simply.
• Critical thinking for issue resolution.

Responsibilities

• Log, diagnose, and resolve or escalate end-user incidents in the ticketing system.
• Stay current with software/hardware deployments and configurations.
• Monitor open tickets to ensure SLAs are met and closed appropriately.

Skills

Technical support

Customer service

Communication skills

Microsoft 365

Hardware & OS

Education

High School Diploma/GED

Bachelor’s Degree or technical trade school

Tools

Ticketing system

Job description

NCCI in Boca Raton, FL is seeking a Help Desk Analyst to provide first-level technical support for internal users, responding to incidents via phone, email, and dashboards, diagnosing and resolving issues or escalating as needed. This role supports system availability, documents issues, communicates with impacted users, and participates in root-cause analysis.

It operates in a flexible-hybrid environment and requires local candidates within commuting distance.