Help Desk Analyst: End-User IT Support & Service Desk Pro

Jackson Lewis P.C.; California (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Jackson Lewis P.C. is seeking an independent individual to provide end-user desktop and telecommunications hardware and software support. The role includes providing exceptional customer service and immediate solutions for end-user issues.

The ideal candidate will have at least 2 years of Service Desk experience, excellent knowledge of MS Windows, and proficiency in Microsoft Office. This position will focus on maintaining high standards in IT support as part of a dedicated team.

Qualifications

• At least 2 years of Service Desk experience.
• Excellent knowledge of MS Windows operating systems.
• Excellent customer service and communication skills.

Responsibilities

• Provide end-user desktop and telecommunications support.
• Document end-user issues utilizing the IT Service Desk application.
• Assist with IT-related moves, adds, changes, and upgrades.

Skills

Customer service skills

MS Windows knowledge

Microsoft Office Suite

PC hardware proficiency

Incident Management understanding

Education

Associates Degree or equivalent work experience

Tools

ServiceNow

Job description

Jackson Lewis P.C. is seeking an independent individual to provide end-user desktop and telecommunications hardware and software support. The role includes providing exceptional customer service and immediate solutions for end-user issues.

The ideal candidate will have at least 2 years of Service Desk experience, excellent knowledge of MS Windows, and proficiency in Microsoft Office. This position will focus on maintaining high standards in IT support as part of a dedicated team.