IT Help Desk Analyst — End-User & Desk-Side Support

Jackson Lewis; Washington (District of Columbia); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan

Flexible Spending Account

Health Savings Account

Holidays, vacation and sick time

Employee assistance program

Job summary

Jackson Lewis is seeking an independent, detail-oriented IT Service Desk Analyst to provide first contact support by phone and email to attorneys and business professionals. The role includes desk-side support for local offices and travel as needed.

Ideal candidates have 2+ years in a service desk, strong Windows and Office knowledge, and experience with ServiceNow. DC salary range is $30.00–$35.00 per hour for this role.

Qualifications

• 2+ years of Service Desk experience.
• Excellent knowledge of Windows OS and Microsoft Office Suite.
• Strong customer service, verbal and written communication.

Responsibilities

• Provide first contact phone and email support to attorneys and business professionals.
• Document issues in the IT Service Desk system and track resolutions.
• Offer desk-side and remote assistance, moves/adds/changes as needed.

Skills

MS Windows

Microsoft Office

Customer service

Phone support

IT ticketing

Team player

Education

Associate degree or equivalent

Tools

ServiceNow

MacOS

Hardware imaging

Job description

Jackson Lewis is seeking an independent, detail-oriented IT Service Desk Analyst to provide first contact support by phone and email to attorneys and business professionals. The role includes desk-side support for local offices and travel as needed.

Ideal candidates have 2+ years in a service desk, strong Windows and Office knowledge, and experience with ServiceNow. DC salary range is $30.00–$35.00 per hour for this role.