Help Desk Analyst

Konsus, Inc. (Superside); United States; Remote; USD 40,000 - 60,000; Full time

Job summary

Konsus, Inc. is seeking a Help Desk Specialist to provide technical support and troubleshooting for hardware and software issues. The ideal candidate will assist customers effectively, contribute to the ticketing system management, and be experienced in both technical and customer service roles, especially in a remote environment.

Qualifications

• Experience in troubleshooting technical issues.
• Some customer service experience.
• Ability to work in a remote environment.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Assist customers with inquiries and resolve technical problems efficiently.
• Document and track support requests and resolutions in the ticketing system.

Skills

Technical troubleshooting

Customer service

Remote working

Job description

A company is looking for a Help Desk Specialist.

Key Responsibilities

• Provide technical support and troubleshooting for hardware and software issues
• Assist customers with inquiries and resolve technical problems efficiently
• Document and track support requests and resolutions in the ticketing system

Required Qualifications

• Experience in troubleshooting technical issues
• Some customer service experience
• Ability to work in a remote environment
• Contract employment type
• Associate level seniority