Help Desk Analyst

Spectraforce Technologies; Green Oaks (IL); Remote; USD 45,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Help Desk Analyst to support its IT operations remotely. This role involves engaging with various stakeholders, processing Jira requests, and collaborating with an IT team to ensure smooth vendor onboarding. Ideal candidates will possess strong communication skills and a solid background in API integration and SharePoint administration. Join this dynamic environment where your contributions will directly impact the efficiency of IT services and enhance the overall user experience. If you are passionate about technology and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• 4-year degree in IT or equivalent experience required.
• Experience with API integration and working closely with IT teams.

Responsibilities

• Processing Jira requests and collaborating with ADC Managers.
• Wide variety of tasks requiring close teamwork with AppOps members.

Skills

API integration and usage

Atlassian Knowledge/Experience

SharePoint Administration

Education

4-year degree in IT

4 years of direct experience in IT

Tools

Atlassian Products (JSM)

SharePoint

Job description

Job Title: Help Desk Analyst

Location: Remote

Duration: 12+ Months

Requirements

1. 4-year degree or 4 years of direct experience in IT

Preferred Requirements

1. Knowledge of Atlassian Products, specifically JSM
2. Experience working with Managers, demonstrating high-level communication skills
3. Experience working closely with an IT team

Top 3 Skills

1. Experience with API integration and usage
2. Atlassian Knowledge/Experience
3. SharePoint Administration background

Knowledge/Experience

1. SharePoint Administration background
2. 4-year degree in an IT-related field

Daily Tasks and Department Interactions

Tasks vary from processing Jira requests to meeting with ADC Managers regarding Vendor Onboarding. The role involves a wide variety of tasks and requires close collaboration with other AppOps team members and employees.