Desktop and System Support Technician, Senior

Linamar Corporation; Avilla, Northern (IN, KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

401k program

Employee benefits package

Profit sharing

Job summary

Linamar Corporation seeks a Senior Desktop and Systems Support Technician to monitor and troubleshoot complex control facility hardware and software, interfacing with vendor groups for outages or degraded performance.

The role requires extensive PC/LAN knowledge, multi-protocol networking, and experience with SQL Server back-end databases. You will develop and support n-tier applications and assist in deployment and testing across the facilities.

Qualifications

• Ability to read, write, speak, and understand English fluently.
• Strong communication and interpersonal skills.
• Ability to work with minimal supervision.
• Experience with ITIL/ITSM concepts.
• Experience with Windows Desktop OS Server Administration and Hyper-V.

Responsibilities

• Provide 2nd tier support to existing applications.
• Transfer existing applications to new technologies.
• Develop and analyze program designs for business needs.
• Create device-responsive front-end mockups using design tools.
• Collaborate with project managers to clarify system needs.
• Maintain and monitor IT infrastructure components.

Skills

2nd line support

Windows OS

Networking

SQL Server

SCCM

ITIL/ITSM

HTML/JS/CSS

Vendor liaison

Education

MCITP/MCSE asset

MCSA/MCSE preferred

CompTIA Net+/A+ preferred

CS degree preferred

Tools

SCCM 2012

SCOM 2012

Windows Server

DNS/DHCP

Job description

Desktop and System Support Technician, Senior

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Job Description

Job Title: Senior Desktop and Systems Support Technician

Job Summary:

Under general direction, monitor and respond to complex technological control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. May provide LAN server support. Require extensive knowledge of PC/LAN communications hardware and software in a multi-protocol environment, and network management software.

Responsibility:

• Provide 2nd tier support to existing applications.
• Transfer existing applications to new technologies.
• Develop and analyze program designs, implement alteration flexibility to incorporate automated feedback.
• Develop applications to meet the business needs of the facilities, or the corporation on a whole, which includes:
  • Developing the application based on the design laid out in the proposal;
    • Most applications developed are n-tier applications which use SQL Server as a back-end database (SQLite);
    • Combination of programming languages including HTML, PHP, CSS, JavaScript, AJAX, Node.JS, and jQuery (Including UIs).
• Conduct system tests; Work with the quality, engineering and production department users to test the application, develop documentation on how to deploy the application, training of support staff on the application.
• Research new concepts as required to develop innovative solutions to business problems. Use complementary resources when possible.
• Attend meetings with project managers and department heads to collect information to clarify project specifications, make recommendations and reach agreement in defining system needs.
• Utilize code validation services such as W3C Validation.
• Make program changes on development site and then transfer to live site once testing is complete.
• Create clean, device responsive, user-friendly web-front end mockup designs using tools such as Figma.
• Make changes to current production programs to meet the changing needs of LLMMR.
• Other duties as assigned.

Academic/Educational Requirements:

• A current MCP or MCITP: Desktop Support Technician would be an asset.
• Current Microsoft MCSA/MCSE preferred.
• Comp TIA Network + or A+ preferred.
• Degree or diploma in Computer Science from a recognized university or college is preferred.

Required Skills/Experience:

• Ability to read, write, speak and understand English fluently.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
  • Strong communication and interpersonal skills.
  • Ability to meet or exceed the company’s attendance standards.
  • Ability to understand and follow directions given.
  • Ability to work with minimal supervision.
• Read and understand policy and procedures manuals. Read equipment and software manuals, help files and technical bulletins. Read sections of software manuals to learn about advanced procedures and improvements to upgraded versions.
• Ability to discuss technical matters with co-workers, colleagues and suppliers. Discuss challenging software operations with co-workers and help develop instructions for users. Inform and advise computer users with malfunctioning computer hardware and software. Teach, supervise and assist workers in their work units.
• Prepare, monitor and adjust work schedules and analyze data on user support services provided.
• Evaluate information technology needs and users' software needs. Review experience with a number of relevant software applications and make recommendations.
• Perform majority of tasks independently and coordinate efforts with supervisors and co-workers to complete challenging repairs, assess the performance of work units and exchange information about new hardware and software.
• ITIL and ITSM knowledge is preferred. Experience with the following is required:
  • Current version of Windows Desktop OS Server Administration, maintenance and monitoring including all components such as DNS, DHCP, Group Policy, File and System Security, Windows Hyper-V Virtualization technologies.
    • Current version of Microsoft Office.
    • Current version of Desktop and Notebook hardware (preferably Dell).
    • Current version of Networking basics.
• Anti-Virus Administration.
• MS SCCM 2012 and SCOM 2012 Administration.
• SAN/NAS Administration.
• Possess drive and motivation to continuously learn new and update technical knowledge. Learn by reading solution logs, help files, manuals, newsletters and trade publications, and through trial and error. Discuss computer malfunctions with co-workers and software suppliers.
• Excellent break/fix troubleshooting skills.

What Linamar Has to Offer

• Competitive Compensation
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• 401k Program
• Opportunities for career advancement.
• Sustainability Counsel
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.

About Us

Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey started in 1966 under the visionary leadership of our founder, and today, we remain committed to cultivating a culture of innovation and collaboration.

With access to state-of-the-art tools and resources, you'll have the opportunity to make a meaningful impact alongside a team of driven and passionate professionals. Join us and be part of a company where innovation, collaboration, and growth are at the heart of everything we do.

Linamar Corporation is an equal opportunity employer and encourages diversity in the workplace without regard to any basis protected by applicable federal, state, or local law. Linamar Corporation encourages applications from all qualified individuals and will reasonably accommodate applicants throughout all stages of the recruitment and selection process upon request.

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Job Info

• Job Identification 12898
• Job Category SG&A
• Locations 100 Progress Way, Avilla, IN, 46710, US (On-site)