Help Desk Administrator

Old Colony Elder Services, Inc.; Brockton (MA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits available on day 1

Generous paid time off policies

Company paid LTD and life insurances

401K plan

Job summary

Old Colony Elder Services, Inc. is looking for a Help Desk Administrator to provide essential IT support to its users. The administrator will help resolve application-related issues and troubleshoot hardware problems in a hybrid working environment. This position offers a great opportunity for entry-level IT professionals looking to develop their careers.

The ideal candidate holds an Associate degree in a computer-related discipline and has excellent troubleshooting and communication skills. The role includes a flexible schedule, health benefits, and a strong company culture that values diversity.

Qualifications

• Associate degree in computer-related discipline, Bachelor's degree preferred.
• Current IT certifications (i.e., CompTIA A+, CCNA) preferred.
• Experience in a networking environment.
• Ability to assess issues and determine priority.

Responsibilities

• Track help desk requests and ensure closure in a timely manner.
• Assist with hardware installations and software implementations.
• Collaborate with team to provide support to onsite and remote users.
• Troubleshoot hardware and software issues.

Skills

Excellent troubleshooting skills

Excellent communication skills

Ability to travel

Ability to learn new applications quickly

Education

Associate degree in computer-related discipline

Current IT certifications (e.g., CompTIA A+, CCNA)

Tools

Citrix knowledge

Virtual Environments

Database concepts

Job description

OCES is growing!

We are expanding to 11 more towns covering the south shore area, including Quincy, Braintree, Weymouth, etc. APPLY NOW during this exciting time!

OCES supports elders and individuals with disabilities by providing vital information and coordination of services. By promoting healthy, save lives for our consumers, we hope to allow them to stay as active and engaged in their lives and in their own communities for as long as possible.

To that end we are seeking an Help Desk Administrator to provide "Help Desk" services and assist users with application-related and equipment-related problems. Great entry level IT opportunity for the right person!

What you will do:

• Track help desk requests and ensure closure in a timely manner.
• Assist with hardware installations and software implementations.
• Collaborate with team to provide support to onsite and remote users.
• Troubleshoot hardware and software issues.

What you will bring:

• Associate degree in computer-related discipline (Bachelor's degree preferred).
• Current IT certifications (i.e., CompTIA A+, CCNA, Microsoft Fundamentals, etc.) preferred.
• Experience in a networking environment.
• Ability to assess issues and determine priority.
• Ability to learn new applications quickly.
• Ability to travel and reliable means of transportation.
• Excellent troubleshooting skills.
• Excellent communication skills.
• Knowledge of Citrix and Virtual Environments preferred.
• Knowledge of database concepts and practices.

What you'll get:

• Ability to work with an enthusiastic team of like-minded individuals.
• Opportunity to develop professionally in your chosen career.
• Great work/life balance: 35-hour work week with some flexibility; standard M-F workweek; hybrid work environment (home, office, and home visits).
• Exceptional benefits: health benefits available on day 1; generous paid time off policies; company paid LTD and life insurances; 401K plan.

APPLY TODAY!

OCES is an open, welcoming organization that respects our diversity. We encourage all qualified people to apply!

Our mission: Through the talents of an experienced and diverse workforce, OCES supports the independence and dignity of older adults and individuals with disabilities by providing essential information and services that promote healthy, safe living which positively impacts our community.