Help Desk Engineer II

Stafford Technology; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Stafford Technology is seeking a Help Desk Engineer to support end users with PC troubleshooting, networking, Windows environments, Microsoft Office 365, and VoIP systems. You’ll be the go-to for resolving day-to-day technical issues and escalating more complex problems.

You will provide first/second-level support via phone, email, and ticketing; troubleshoot PCs, printers, software, and mobile devices; manage users in Active Directory; support Office 365, including Outlook and licensing; and

Qualifications

• 1–3 years of IT support/help desk experience.
• Hands-on experience supporting Microsoft Office 365 applications and users.
• Solid communication and customer service mindset.

Responsibilities

• Provide first/second-level support via phone, email, and ticketing.
• Troubleshoot PCs, printers, software, and mobile devices.
• Manage users and groups in Active Directory.
• Support Microsoft Office 365, including Outlook, Teams, user accounts, licensing, and troubleshooting.
• Support Windows Server and networking basics (DNS, DHCP, VPN).
• Troubleshoot and configure VoIP systems.

Skills

IT support experience

Office 365 experience

Customer service mindset

Communication skills

Windows OS

Education

A+, Network+, or Microsoft certifications (nice to have)

Tools

Active Directory

VoIP systems

Ticketing systems

Job description

We're looking for a Help Desk Engineer to support end users with PC troubleshooting, networking, Windows environments, Microsoft Office 365, and VoIP systems. You'll be the go-to for resolving day-to-day technical issues and escalating more complex problems.

What You'll Do:

• Provide first/second-level support via phone, email, and ticketing
• Troubleshoot PCs, printers, software, and mobile devices
• Manage users and groups in Active Directory
• Support Microsoft Office 365, including Outlook, Teams, user accounts, licensing, and troubleshooting
• Support Windows Server and networking basics (DNS, DHCP, VPN)
• Troubleshoot and configure VoIP systems

What You Bring:

• 1-3 years of IT support/help desk experience
• Hands-on experience supporting Microsoft Office 365 applications and users
• Solid communication and customer service mindset

Nice to Have:

• Familiarity with Windows Server and ticketing systems
• A+, Network+, or Microsoft certifications