HELOC Closing & Delivery Manager

Splash Financial, Inc.; Arkansas; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Great health insurance

Competitive salaries

Quarterly meet-ups

Engagement tools

Job summary

Splash Financial, Inc. is seeking a HELOC Closing & Delivery Manager to oversee day-to-day closing and investor delivery for our HELOC lending platform.

You will coordinate accurate closings, serve as the primary contact for borrowers and partners, and help scale the program while reporting to the HELOC Operations Director. The role combines documentation, coordination, and process improvement with potential growth into a closing team as origination volume expands, in a remote-first setup with

Qualifications

• Experience in HELOC or mortgage closing processes.
• Ability to coordinate with borrowers, agents, and investors.
• Strong documentation and accuracy in reviews.

Responsibilities

• Process Documentation & Improvement: document closings, LOS workflows, and eClosing procedures.
• Pre-Closing File Review & Readiness: ensure disclosures and documents meet guidelines.
• Closing Coordination & Communication: schedule and manage closings with borrowers and investors.
• Funding: coordinate funding steps and post-close activities.

Skills

Closing coordination

Loan delivery

Stakeholder communication

Process improvement

Tools

LOS

eClosing platforms

Job description

ABOUT OUR COMPANY:

The crushing weight of debt is something that we believe holds people back from reaching their dreams and making a splash in the world. So in 2013, after seeing our friends and family struggle with student loans, we created Splash Financial.

Over the years, our mission has expanded to include helping people with other forms of debt - such as refinancing credit cards, which are at all time highs in the US. And we’ve been able to refinance $6+ Billion in loans through our network of Splash, powered credit union and bank partners who leverage our marketplace and automated loan processing technology. And we’ve raised over $135 million from investors like partners of DST Global, Citi Ventures, TruStage Ventures, Northwestern Mutual Future Ventures, Detroit Venture Partners, and more.

But at our core, we’re still that little company from Cleveland with a big dream: to make people more powerful than their debt and we’re just getting started..

ABOUT OUR WORKPLACE:

Splash is remote-first, and proud of it — though our collections team works in-person at our Arizona location.

We spend our days simplifying financial products and getting them into the hands of people who need them most. Right now, we’re focused on building financial technologies that fundamentally transform how the industry lends.

Although Splash has been around since 2013, we still operate like a startup — fast-paced, nimble, and full of heart. We’re good people who care deeply about doing meaningful work and we approach challenges with creativity, passion, and urgency.

And to hire the best, we provide the best: great health insurance, competitive salaries, and unique benefits like quarterly meet-ups and access to engagement tools that keep us connected — even from afar.

At Splash, everything we do is guided by our values:

Own It – We take full accountability and follow through on commitments.

Raise the Bar – We move fast, innovate faster, and push through barriers.

Say the Hard Thing – We speak up with honesty, respect, and a desire to solve problems and make things better.

Elevate Each Other – We win as a team by lifting each other up.

These values show up in how we work and how we connect — whether we’re collaborating on big projects or bonding over everyday moments. Yes, we even have Slack channels for #kids-and-pets and #foodbecause we believe being human makes us better teammates.

ABOUT THE ROLE:

Splash Financial is seeking a HELOC Closing & Delivery Manager to manage day-to-day closing and investor delivery for our new HELOC lending platform. This individual contributor will coordinate accurate, timely closings and loan delivery, serving as the primary point of contact for borrowers, settlement agents, and investor partners from clear-to-close through loan sale.

Working with the Director, HELOC Operations, this person will help establish and document the workflows that support the program as it grows. The role reports to the Director, HELOC Operations and may have an opportunity to help build and lead a closing team as origination volume increases.

We are hiring for this role in the Cleveland, OH area only. This is a remote role that requires 1–4 days per month in our downtown Cleveland office to support operational processes.

WHAT YOU’LL DO AT SPLASH:

Process Documentation & Improvement

• Help develop and document HELOC closing and investor-delivery checklists, LOS workflows, remote online notarization (RON) and eClosing procedures, and quality-control standards in partnership with the Director, HELOC Operations.
• Identify recurring issues in the closing-to-sale process and recommend improvements as the program grows.

Pre-Closing File Review & Readiness

• Review HELOC files following credit approval to confirm prior-to-closing conditions, disclosures, and closing documents are complete and consistent with program and investor guidelines.
• Review title commitments or property and lien reports, lien searches, payoff statements, and subordination agreements to confirm lien position and identify title exceptions that need to be resolved before closing.
• Confirm collateral and insurance requirements are met, including property valuation, flood zone determination and any required flood notice or insurance, and hazard insurance with the correct mortgagee clause.
• Enter and validate loan data in the LOS and integrated document platforms to generate accurate closing documents, including the HELOC agreement, security instrument, and Notice of Right to Cancel.
• Escalate unusual file conditions or requirements that fall outside established guidelines.

Closing Coordination & Communication

• Coordinate with settlement agents, borrowers, and investors to schedule and complete in-person, hybrid, and RON eClosings.
• Serve as the borrower’s primary point of contact from clear-to-close through funding. Explain what to expect at signing and during any applicable rescission period, respond to process questions, and refer questions about loan terms or pricing to licensed staff.
• Work with underwriting, processing, servicing, and external partners to resolve routine issues and keep files moving toward closing and boarding.

Funding