Senior Manager Closing Operations, Home Lending

United States Digital Space LLC; North Carolina; Hybrid; USD 90,000 - 130,000; Full time

Job summary

United States Digital Space LLC is seeking a Senior Manager, Closing Operations, Home Lending, to lead the Closing team in Columbus, OH. You will oversee day-to-day execution of external vendors and ensure closing quality, timing, and compliance across loans.

The role partners with Product, Compliance, Legal, Risk, and other Ops leaders to scale processes, manage risk, and drive improvements. Hybrid in-office 2 days/week with remote work supported.

Qualifications

• 5+ years of mortgage or home lending operations with understanding of closing, settlements, and county lien recording.
• 3+ years of direct people management experience.
• Experience leading mortgage or home lending operations at a bank, credit union, mortgage lender, fintech, or other regulated financial institution.
• Experience managing third-party vendors or service providers supporting mortgage closing, title, settlement, notary, recording, funding, or related lending functions.
• Experience applying residential lending closing requirements, operational controls, and regulatory processes to resolve escalations and manage risk.

Responsibilities

• Lead the day-to-day operations of the Closing team, setting priorities and ensuring quotas around closing quality, productivity, service level, and turn-time.
• Coach and develop team members with clear performance expectations and regular feedback.
• Own operational performance across internal and third-party closing functions with metrics and accountability.
• Lead investigation and resolution of complex or high-risk closing issues using root-cause analysis.
• Oversee day-to-day execution of third-party closing vendors with escalations and accountability.
• Partner with Product, Compliance, Legal, Risk, and other Ops leaders to plan for volume changes and process improvements.

Skills

Mortgage closing operations

People management

Vendor management

Operational metrics

Regulatory compliance

Job description

About the company

At the company, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City, you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team:

the company’s Home Lending Operations team supports customers throughout the home equity lending process, helping ensure loans move efficiently, accurately, and compliantly from application through closing. Within Operations, the Closing team owns the operational execution required to complete loan closings and works closely with internal partners and third-party vendors that support closing and related functions.

As the Senior Manager Closing Operations, Home Lending, you will lead the operations of the Closing team and oversee day-to-day execution of external vendors the company uses to support closing activities. You will be accountable for team performance, closing quality and productivity, vendor execution, and the continued development of scalable processes and controls. You will also serve as a subject matter expert and cross-functional partner, using operational data and lending expertise to identify risks, resolve complex issues, and improve how the company executes closings.

How you’ll make an impact

• Lead the day-to-day operations of the Closing team, setting priorities, managing capacity, and ensuring the team consistently delivers against closing quality, productivity, service-level, and turn-time expectations.

• Manage, coach, and develop team members by establishing clear performance expectations, providing regular feedback, identifying skill gaps, and creating opportunities that support individual development and team performance.

• Own operational performance across internal and third-party closing functions by establishing and monitoring metrics, identifying performance gaps and bottlenecks, and holding internal teams and vendors accountable for measurable outcomes.

• Lead the investigation and resolution of complex or high-risk closing issues, using root-cause analysis and operational data to implement durable process improvements, controls, and preventative solutions.

• Oversee day-to-day execution of third-party closing vendors, including escalations, issue resolution, and ongoing accountability against operational expectations.

• Partner with Product, Compliance, Legal, Risk, and other Operations leaders to anticipate operational needs, evaluate tradeoffs, improve closing workflows, and plan for changes in volume, process, policy, or technology into the future.

Minimum Qualifications

• 5+ years of experience in mortgage, home equity, or residential lending operations with a deep understanding of home lending closing operations, settlements, and county lien recording.

• 3+ years of direct people management experience.

• Professional experience leading mortgage or home lending operations at a bank, credit union, mortgage lender, fintech, or other regulated financial institution.

• Experience managing third-party vendors or service providers supporting mortgage closing, title, settlement, notary, recording, funding, or related lending functions.

• Experience managing an operational team through defined productivity, quality, service-level, turnaround-time, or other performance metrics, including responsibility for capacity planning and performance management.

• Experience applying residential lending closing requirements, operational controls, and regulatory or compliance processes to resolve escalations and manage operational risk.

Preferred Qualifications

• Experience supporting HELOC or other home equity lending products and knowledge of the end-to-end closing lifecycle.

• Experience using operational data to identify trends, conduct root-cause analysis, establish performance benchmarks, and implement measurable process improvements.

• Experience leading complex or cross-functional operational initiatives involving Product, Compliance, Legal, Risk, Technology, or other business partners.

• Knowledge of vendor governance practices, including service-level agreements, performance scorecards, escalation frameworks, and remediation plans.

• Ability to communicate complex operational issues, risks, and recommendations to senior leaders and internal or external stakeholders.

• Experience scaling or evolving operations through changes in volume, technology, process, policy, or regulatory requirements

Position location

This role is available in the following locations: Columbus, Ohio

Time zone requirements

The team operates on the East coast time zone

In-Office requirements.

You will be required to work from the Columbus, Ohio office 2 days per week

Travel requirements

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

At the company, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location-with our "digital first" philosophy, the company uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.