Helena 57 West- Concierge

The Durst Organization; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Durst Organization is seeking a temporary Concierge for a 3‑month assignment at 601 West 57th St in Manhattan. The role focuses on delivering exceptional resident and guest service, greeting visitors, and keeping the lobby and front desk areas clean and organized.

You will also handle deliveries, service requests, and coordinate with the emergency response team as needed. Shifts run Monday–Friday from 7:00 AM to 3:30 PM with weekends off.

Qualifications

• High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English.
• 1-2 years' experience in customer service, residential concierge or related field preferred.
• Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, overtime hours when requested may be necessary.

Responsibilities

• Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards.
• Adhere to all Durst Residential Standard Operating Procedures for the position.
• Screen all guests to the property in order to ensure authorized entry into resident apartment.
• Ensuring the lobby, entryways, and front desk is clean and organized at all times.
• Answering the telephone, providing information, forwarding calls and taking messages when necessary.
• Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas.
• Perform daily package audits and timely distribution and assisting residents with packages.
• Issuing keys to residents or other associates per approved building Standard Operating Procedures.
• Receive and distribute dry cleaning and other deliveries to residents as required.
• Continuously monitor Access Controls and CCTV for suspicious activity and door safety and handle accordingly.
• Handle tenant inquiries/issues/incidents and document and communicate them.
• Ensure all vendors and contractors report to lobby desk upon arrival and are escorted by building staff as needed and logged.
• Ensure all elevator incidents/entrapments are tracked, documented and reported to Property management team.
• Manage emergency response during Fire/Non-fire Emergencies and/or Active Shooter Events.

Skills

Customer service

Concierge experience

Multitasking

Education

High school diploma or equivalency

Job description

Since 1915, The Durst Organization has been a family‑run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world’s most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

Overview

A temporary Concierge candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. Candidate is responsible for greeting residents and guests, and will ensure that the lobby, entryways, and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Responsibilities will also include managing emergencies and coordinating response with the Durst emergency response team members until first responders arrive. In addition, candidate will monitor visitor parking (where applicable), and address any complaints from residents and e­scalate them appropriately.

Temporary role with a job duration of around 3 months.

We are seeking a Concierge for 601 West 57th st located in Manhattan. The shift and schedule for this position will be:

Shift and schedule for this position will be Monday- Friday 7:00AM TO 3:30PM

Days off: Saturday & Sunday

Salary Range: $23.0819-$30.7758 per hour.

Responsibilities

• Maintain an excellent customer service relationship by adhering to the Durst Residentialcustomer service standards.
• Adhere to all Durst Residential Standard Operating Procedures for the position.
• Screen all guests to the property in order to ensure authorized entry into resident apartment.
• Ensuring the lobby, entryways, and front desk is clean and organized at all times.
• Answering the telephone, providing information, forwarding calls and taking messages when necessary.
• Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately.
• Perform daily package audits and timely distribution and assisting residents with packages.
• Issuing keys to residents or other associates per approved building Standard Operating Procedures.
• Receive and distribute dry cleaning and other deliveries to residents as required.
• Continuously monitor Access Controls and CCTV for suspicious activity and door safety and handle accordingly.
• Handle tenant inquiries/issues/incidents and document and communicate them according for the following but not limited to:
  • Noise complaints
  • Smoking on property or in apartment
  • Arriving guest, vendors or deliveries
• Ensure all vendors and contractors report to lobby desk upon arrival and are announced to Property Management Team. All vendors and contractors shall be escorted by building staff as needed and be appropriately logged with identification scanned and recorded.
• Ensure all elevator incidents/entrapments are tracked, documented and reported to Property management team.
  • Monitor elevators on a frequent basis to ensure all are operational
  • Communicate Out of Service elevators immediately to Property Management Team
  • Monitor and manage operation of elevator computer at front desk
• Manage emergency response during Fire/Non-fire Emergencies and/or Active Shooter Events
  • Call 911 and assist first responders as needed
  • Monitor FCC and all applicable fire protection systems
  • Activate Emergency Response Team (Property Manager(s), Porter(s), Handyperson(s))
  • Other tasks as assigned by management.

Qualifications: Qualifications, Areas of Knowledge, Skills, Abilities and Certifications

• High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English.
• 1-2 years' experience in customer service, residential concierge or related field preferred.
• Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.

If s/he have not previously completed, the Candidate Must Complete the Following Within 90 Days of Hire (must provide certificate/license as proof of completion)

• 32BJ CPR/AED/Basic First Aid course
  • 8 hour course
• F-53 Certificate of Fitness (Emergency One-Way Voice Announcement Personnel)
• FDNY Certificates
  • F-85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness:
    • Z-50 Fire Safety Director FDNY Written Exam
    • Z-89 Non-fire Emergency FDNY Written Exam
    • F-89 Fire Life and Safety Director - able to pass certification within two test attempts
  • Ability to pass on-site exam

Recommended Knowledge, Skills and Certificates/Licenses

• S-13 Citywide Standpipe Systems
• S-14 Citywide Standpipe Multi-zone Systems
• Knowledge and operational experience of Fire Command Centers and Fire Protection Systems
• CPR/AED and Basic First Aid Certificate (renewal every 2 years)
• 32BJ Fire Life and Safety Director for Commercial Buildings Course

Physical Demands and Work Environment

Physical demands

While performing duties of this job, employees are required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear. The employee must lift and move up to 30lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment

The noise level in the work environment is usually moderate.

EEOC

Equal Opportunity Employer and Affidavit Action Employer for Protected Veterans and Individuals with Disabilities.

The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law).