Heine Brothers' Barista | Part Time

Omni Hotels and Resorts; Louisville (KY); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated associates to deliver exceptional service in a vibrant hotel environment. This role involves engaging with guests, ensuring satisfaction, and maintaining a clean workspace. Ideal candidates will have a passion for customer service, the ability to thrive under pressure, and a commitment to upholding high standards. Join a dynamic team and be part of an exciting hospitality experience that offers both challenges and rewards. If you enjoy working in a fast-paced environment and have a knack for making guests feel welcome, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of customer service experience in food/beverage and/or retail.
• Clear communication skills in English, both verbal and written.

Responsibilities

• Maintaining cleanliness and ensuring guest satisfaction.
• Assisting with monthly inventory and following food handling procedures.

Skills

Customer Service

Effective Communication

Stress Management

Food Handling Procedures

POS System Knowledge

Education

Food Handler Certification

Job description

Location

Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents, and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612-room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allow guests to rest, relax, and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design that blends elements of the city’s heritage, culture, and character, felt everywhere from the hotel restaurants to a featured bourbon bar, speakeasy, and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the hotel lobby. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbecue.

Job Description

Heine Brothers' associates are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Responsibilities include restocking merchandise, maintaining cleanliness, and ensuring guest satisfaction. *Must be available to work Friday, Saturday, and Sunday.*

Responsibilities

1. Knowledge of POS System.
2. Effective communication with guests and associates.
3. Listening to, understanding, and clarifying concerns raised by co-workers and guests.
4. Remaining professional in all situations.
5. Working well under stress and in high-pressure situations.
6. Adhering to proper uniform and grooming standards.
7. Assisting with monthly inventory.
8. Following proper food handling procedures.
9. Using equipment safely and correctly.
10. Ensuring beverages are prepared and served according to Heine Brothers' standards.
11. Seeking ways to improve the guest experience proactively.
12. Maintaining a clean, neat, and dust-free work area, including cleaning tables, counters, and trashcans daily, and breaking down received merchandise boxes.
13. Performing other duties as assigned by management.

Qualifications

1. Minimum 1 year of customer service experience in food/beverage and/or retail; previous coffee house or hotel experience preferred.
2. Clear and pleasant communication skills in English, both verbal and written.
3. Ability to handle stressful situations calmly and professionally.
4. Ability to work well with co-workers across departments.
5. Ability to prioritize and organize guest requests efficiently in a fast-paced environment.
6. Familiarity with all Heine Brothers' products and preparation methods.
7. Availability to work various shifts, including weekends and holidays.
8. Food Handler Certification required.
9. Physical ability to lift, carry, push, pull objects up to 50 pounds, and stand or walk for extended periods.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available at the following links: EEOC - The Law Poster and OFCCP Pay Transparency Policy. For assistance with the application process, contact [e-mail].

Job Locations: US-KY-Louisville

Posted Date: 3 days ago (5/7/2025 2:36 PM)

Requisition ID: 2025-122813

# of Openings: 1

Category: Food & Beverage