Heine Brothers' Barista Part Time

Omni Hotels & Resorts; Louisville, Port Townsend (KY, WA); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking dedicated associates to join their vibrant team in Louisville. This role emphasizes exceptional customer service and the ability to thrive in a fast-paced environment. You will be responsible for ensuring guest satisfaction through efficient service and maintaining a clean and welcoming space. Ideal candidates will have a passion for hospitality and the flexibility to work various shifts, including weekends. Join a dynamic team where your contributions will enhance the guest experience and be part of a community-focused environment.

Qualifications

• Minimum 1 year of experience in customer service, preferably in food/beverage or retail.
• Food Handler Certification required.

Responsibilities

• Provide quick, efficient, and professional service to ensure guest satisfaction.
• Maintain cleanliness and restock merchandise.

Skills

Customer Service

Effective Communication

Stress Management

Food Handling Procedures

Team Collaboration

Education

High School Diploma or Equivalent

Tools

P.O.S System

Job description

Location

Reflecting the past, present, and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents, and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612-room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allow guests to rest, relax, and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout, with interior design blending elements of the city’s heritage, culture, and character, felt everywhere from the hotel restaurants to a featured bourbon bar, speakeasy, and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the hotel lobby. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbecue.

Job Description

Heine Brothers' associates are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Responsibilities include restocking merchandise, maintaining cleanliness, and ensuring guest satisfaction. *Must be available to work Friday, Saturday, and Sunday.*

Responsibilities

• Knowledge of P.O.S System.
• Effective communication with guests and associates.
• Listening to, understanding, and clarifying concerns raised by co-workers and guests.
• Maintaining professionalism in all situations.
• Working well under stress and in high-pressure situations.
• Adhering to uniform and grooming standards.
• Assisting with monthly inventory.
• Following proper food handling procedures.
• Using equipment safely and correctly.
• Consistently preparing and serving beverages to Heine Brothers' standards.
• Seeking ways to improve the guest experience.
• Maintaining cleanliness of the shop and work area, including cleaning tables, counters, trashcans, and breaking down merchandise boxes.
• Performing other duties as assigned by management.

Qualifications

• Minimum 1 year of customer service experience in food/beverage or retail; previous coffee house and/or hotel experience preferred.
• Ability to communicate clearly and pleasantly in English, both verbally and in writing.
• Ability to handle stressful situations calmly and professionally.
• Ability to work well with co-workers across departments.
• Ability to prioritize and follow up on guest requests in a fast-paced environment.
• Familiarity with Heine Brothers' products and methods, including coffee, espresso, specialty drinks, and retail items.
• Flexibility to work various shifts, including weekends and holidays.
• Food Handler Certification required.
• Ability to lift, carry, push, pull, and place objects weighing up to 50 pounds; frequent bending, reaching, and standing required.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and OFCCP's Pay Transparency Nondiscrimination policy statement.
If you need assistance applying, please email [e-mail].