HEFWA Member Engagement and Digital Programs Manager (Project Management Specialist)

Indiana University Bloomington; Bloomington (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Tuition subsidy

Generous paid holidays

Job summary

Indiana University Bloomington, through the Office of the Vice President for Student Success, Enrollment and Institutional Effectiveness, seeks a full-time Member Engagement and Digital Programs Manager for HEFWA in Bloomington, IN.

The role focuses on enhancing member experience via responsive service, strategic communications, and high-quality digital programming, reporting to the Executive Director.

Qualifications

• Bachelor's degree in a relevant field required.
• Master's degree preferred.
• 2 years of relevant experience required.
• Experience in communications, marketing, project management, customer service, programming, event coordination, higher education, association management, nonprofit work, student affairs, financial wellness or financial education.
• Experience coordinating webinars, virtual events, online trainings, conferences, coaching programs, or digital learning programs.
• Experience working with volunteers, committees, student workers, or community contributors.
• Strong writing, project management, customer service, public speaking, organizational and judgment skills.
• Collaborative, detail-oriented and dependable.
• Comfortable managing multiple priorities and working in a small-team environment.

Responsibilities

• Manages medium to large projects from start to finish, on time and within budget.
• Develops project plans and tracks metrics, forecasts, and reports on project status.
• Coordinates and facilitates efforts of project teams consisting of various staff and hourly employees.
• Communicates ongoing changes in tasks, goals, or performance.
• Collaborates to ensure project objectives are achieved within established time frames.
• Participates in client meetings, vendor/contract decisions, and development of project requirements.
• May provide guidance and support to less experienced peers.

Job description

Department

OFFICE OF STUDENT FINANCIAL WE (UA-OSFW-IUBLA)

Department Information

The Higher Education Financial Wellness Alliance (HEFWA) is anational organization dedicated to advancing financial wellness inhigher education. HEFWA supports institutions, professionals, andpartners working to improve financial wellness outcomes forstudents and campus communities. Through membership, digitalprogramming, resources, events, CashCourse support, and nationalengagement, HEFWA helps elevate the importance of financialwellness across higher education.

Job Summary

The Higher Education Financial Wellness Alliance, known as HEFWA,seeks a full-time Member Engagement and Digital Programs Manager tostrengthen HEFWA's member experience through responsive customerservice, strategic communications, and high-quality digitalprogramming.

Department Specific Responsibilities

• Manages multiple HEFWA projects from planning throughimplementation, evaluation, and reporting.
• Works on project areas include member and customer support,communications and marketing, digital programming, membershiprecruitment and retention, CashCourse account management andsupport, volunteer and Directorate coordination, Summit and eventsupport, and data-informed continuous improvement.
• Serves as the 1st point of contact for prospective and currentHEFWA members, CashCourse users, event participants, and generalexternal inquiries.
• Works closely with the Executive Director of HEFWA to implementorganizational strategy, improves member engagement, increasesCashCourse awareness and usage, grows HEFWA's national visibility,and supports consistent, high-quality programming.
• Reports to the Executive Director of HEFWA and is housed withinIndiana University's Office of the Vice President for StudentSuccess, Enrollment and Institutional Effectiveness.

General Responsibilities

• Manages medium to large projects, from start to finish,ensuring on time completion within budget.
• Develops project plan(s) and efficiently analyzes, tracks,forecasts, and reports on project metrics and shortfalls.
• Coordinatest and facilitates efforts of project team(s)consisting of various staff and hourly employees.
• Communicates ongoing changes in tasks, goals, orperformance.
• Collaborates to ensure that project objectives are achievedwithin established time frames.
• Participates in client meetings, vendor/contract decisions, anddevelopment of project requirements and specifications.
• May provide guidance and support to less experiencedpeers.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• Bachelor's degree in relevant field

Preferred

• Master's degree

WORK EXPERIENCE

Required

• 2 years of relevant experience.

Preferred

• 1 year of relevant professional experience with experience incommunications, marketing, project management, customer service,programming, event coordination, higher education, associationmanagement, nonprofit work, student affairs, financial wellness,financial education, or a related area.
• Experience coordinating webinars, virtual events, onlinetrainings, conferences, coaching programs, or digital learningprograms.
• Experience working with volunteers, committees, studentworkers, or community contributors.

SKILLS

Required

• Ability to drive multiple projects to successfulcompletion.
• Demonstrates project management skills.
• Proficient written and verbal communication skills.
• Excellent organizational skills.
• Excellent collaboration and team building skills.
• Demonstrates time management and priority setting skills.
• Highly thorough and dependable.

Preferred

• Experience with customer relationship management systems orsimilar tools.
• Familiarity with Indiana University systems or processes.
• Experience creating communications or marketing content forprofessional audiences.
• Experience maintaining or updating website content.
• Experience tracking engagement data, website traffic, programparticipation, communications performance, or related metrics.
• Interest in financial wellness, financial education, or highereducation student success.
• Strong writing, project management, customer service, publicspeaking, organizational, and judgment skills.
• Ability to be collaborative, detail-oriented, anddependable.
• Comfortable managing multiple priorities.
• Ability to work effectively in a small-team environment.

Working Conditions / Demands

This role requires the ability to effectively communicate and tooperate a computer and other standard office productivityequipment. The position involves sedentary work as well as periodsof time moving around an office environment and the campus. Theperson in this role must be able to perform the essential functionswith or without an accommodation.

This psoition requires some travel is required to support HEFWAevents, conferences, outreach, and external engagement.

Work Location

Indiana University's Office of the Vice President for StudentSuccess, Enrollment and Institutional Effectiveness.

Bloomington, Indiana.

This is an in-person position.

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: General Administration

Job Family: Project Management

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time atthe discretion of the University, but will remain open for aminimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request aphysical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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