HEDIS Service Associate II

Mindlance; City of Albany (NY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Mindlance is seeking candidates for a position requiring Hedis experience and bilingual proficiency in Chinese/Cantonese. Candidates should have a strong customer service background and be comfortable making outbound calls to provider offices.

The role requires proficiency with Microsoft Outlook, Word, and Excel, as well as a typing speed of 30-40 WPM. Candidates must have reliable transportation and the ability to work Monday through Friday, from 8:00 AM to 4:30 PM EST.

Qualifications

• Hedis experience is required.
• Candidates should have customer service experience.
• Telecommuting may be an option.

Responsibilities

• Make outbound phone calls to provider offices.
• Ensure attention to detail in all communications.

Skills

Bilingual in Chinese/Cantonese

Customer service experience

Attention to detail

Clear speaking voice

Basic Excel skills

Typing speed 30-40 WPM

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Description

• Hedis experience is must.
• would like to hire at least one temp who is bilingual in Chinese/Cantonese.
• Candidates should have customer service experience and be comfortable making outbound phone calls to provider offices. A clear speaking voice and attention to detail is required.
• Candidate should be proficient with Microsoft Outlook, Microsoft Word, and EXCEL. Telecommuting may be an option.
• Candidates must have basic Excel skills and must have the ability to type 30-40 WPM. Needs reliable transportation.

Work Schedule

• Anticipated work schedule is M-F 8:00 AM - 4:30 PM EST. No overtime is allowed. Martin Luther King Day is a holiday.