Yard Supervisor

Ritchie Bros.; Raleigh (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

Ritchie Bros. is seeking a Yard Supervisor for a large-volume North Carolina branch. You will supervise a team, oversee lot inventory and ensure vehicles and parts are prepared for auctions.

The role requires leadership experience, basic automotive knowledge, and ability to operate forklifts and handheld PDAs, with travel up to 10%. You will enforce safety policies and maintain a tidy, secure yard while delivering excellent customer service.

Qualifications

• 2+ years of leadership experience.
• Basic automotive repair knowledge.
• Proficiency with handheld PDA.
• Basic forklift operation.
• Strong supervisory experience.
• Able to communicate effectively with team and customers.
• Travel up to 10%.
• Work indoors and outdoors year-round.

Responsibilities

• Create and maintain a safe work environment with adherence to safety policies and deadlines.
• Ensure facility is presentable for day-to-day operations.
• Monitor and train staff to meet SLAs and client expectations.
• Educate staff on vehicle enhancements to increase auction value.
• Monitor lot inventory and infrastructure; perform yard/fence walks.
• Respond to customer inquiries promptly and professionally.
• Recommend or perform personnel actions as needed.
• Duties subject to change based on business needs.
• Apply safety procedures to protect assets.

Skills

Leadership

Automotive knowledge

Customer interaction

Safety awareness

Staff training

Tools

PDA handheld

Forklift operation

Job description

Job Description

The Yard Supervisor is responsible for supervising a large team of employees (large volume branch), monitoring lot inventory/infrastructure, preparing/preserving vehicles, ensuring that the lot is properly set up in preparation for auctions, and maintaining inventory of vehicles/parts.

Responsibilities

• Responsible for creating and maintaining a safe work environment that includes but not limited to ensuring all safety policies and procedures are followed and guarantee staff compliance for all training initiatives and deadlines. Focused on fostering a work environment where safety is a top priority with the team
• Ensure that the facility is maintained in a presentable fashion for day-to-day operations
• Actively monitor and train staff to ensure their core duties are being carried out in a timely and efficient manner which helps safeguards that the SLA agreements and clientele expectations are meet
• Actively educate the staff and promote vehicle enhancements (i.e. shrink wrapping, steam cleaning, proper cleaning, detailing when needed). By doing so will enhance the value of a vehicle at auction and drives profitability at the locations
• Monitoring lot inventory and infrastructure. Specifically, daily yard and fence walks are routinely being done which aids in maintaining inventory of vehicles and parts. This will help in the prevention of loss (i.e., holes in fence, inventory missing or vehicles out of place)
• Responding to customer inquiries in a timely manner such as missing personal belongings, verifying vehicle damage/condition, lot location of vehicles maintaining that customer centric focus and all other inquiries as needed
• Recommend or perform personnel actions such as salary increases, performance reviews, hiring, and disciplinary action
• Duties are subject to change, based on business needs
• Ability to apply appropriate use of security, maintenance, and safety procedures to protect Company and customer assets
• Ability to apply appropriate use of personal protective equipment (i.e., safety gloves, safety glasses)
• Ability to avoid accidents by recognizing potentially unsafe situations and responding appropriately when accidents occur
• Ability to follow appropriate industry-specific regulations related to the handling of hazardous materials
• Perform other duties as assigned

Qualifications

• Basic automotive repair; general mechanical knowledge of vehicles
• Must have 2+ years of leadership experience
• Proficiency with handheld PDA
• Basic operation of a forklift or loader
• Capable of interacting effectively and supportively with customers & towers
• Must be able to perform activities that involve stooping, bending, standing, and walking for reasonable periods
• Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area
• Strong supervisory experience
• Positive attitude
• Professional and clean appearance
• Able to communicate effectively with team and customers
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
• Travel Requirement 10% of time