Heavy Equipment Field Service Technician (Q2 2025)

Riggs Cat; Fort Smith (AR); Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to deliver exceptional repair services on equipment. This role involves troubleshooting, disassembling, and assembling components while utilizing various tools and diagnostic software. The ideal candidate will possess strong mechanical skills, a keen attention to detail, and the ability to work independently in a fast-paced environment. With a commitment to safety and quality, this position offers the opportunity to make a significant impact while ensuring customer satisfaction. Join a team that values expertise and professionalism in the field, and be part of an organization that supports your growth and development.

Qualifications

• High school diploma or GED required; 1-3 years related experience preferred.
• Ability to read manuals and interpret safety rules is essential.

Responsibilities

• Perform high-quality repairs on equipment with minimal supervision.
• Complete assigned jobs accurately and timely while adhering to safety policies.

Skills

Troubleshooting

Mechanical Skills

Basic Math Skills

Attention to Detail

Problem Solving

Education

High School Diploma or GED

1-3 years related experience

Tools

Hand Tools

Air Tools

Precision Measuring Tools

Diagnostic Software

Laptops

Job description

Description

The Field Service Technician is responsible for providing high quality repair service on equipment, in order to respond to customer needs in a positive, caring and timely manner and to ensure maximum value for work performed.

WHAT YOU'LL DO

• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
• Use hand tools, air tools, precision measuring tools, instruments and laptops.
• Understand basic manuals, schematics, and parts books and installation instructions.
• Maintain basic working knowledge of engine and compressor systems.
• Troubleshoot systems for errors.
• Mastery level knowledge of basic hand tools, air tools, precision measuring tools and instruments, laptops, diagnostic software and cranes and rigging equipment.
• Complete assigned jobs and tasks to meet flat rate times and re-do metric.
• Work safely and follow all Riggs safety policies and procedures.
• Complete related paperwork and access databases required to complete job (work order, parts order, JSA, DBS, SIMS, SIS web, BMTS) accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Other duties as assigned.

Requirements

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals and write routine reports and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and the ability to compute rate, ratio, and percentages. Ability to calculate figures and amounts such as percentages, area, circumference, and volume as required.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and the ability to deal with problems involving concrete variables in standardized situations.
• Knowledge of Database software; Internet software; and Order processing systems.
• Clean driving record for field assignment.
• Must be at least 21 to be assigned and operate field vehicle.
• May be required to complete DOT physical.
• May require MSHA certification.
• Flexibility to work various schedules.

IMPORTANT INFORMATION

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to climb or balance. The employee is occasionally required to sit or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to moving mechanical parts and toxic or caustic chemicals. The employee is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; extreme cold and extreme heat. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Required travel up to 95%. This is a remote work position.

This position is considered a safety sensitive position.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

EEO/AA/Hourly/Non-exempt

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.