Heavy-Duty Truck Solutions Technician

GVW Group; Hagerstown (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Bonus opportunities

Medical, dental, vision, life and AD&D

Short- and long-term disability

401(k) with company match

Paid time off and company holidays

High-impact role with ownership

Job summary

Autocar, LLC, based in Hagerstown, Indiana, is a leading manufacturer of severe-duty trucks. The Solutions Technician will serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products.

You will troubleshoot over the phone, guide through repairs, investigate technical concerns, and drive issues to resolution with a strong focus on customer satisfaction.

Qualifications

• Proven ability to troubleshoot truck concerns via phone with strong diagnostic skills.
• Excellent communication and customer service to assist dealers, service providers, and customers.
• Remain calm and effective while resolving technical issues.
• Detail-oriented and process-driven to follow established procedures.
• Commitment to delivering exceptional customer experiences.

Responsibilities

• Troubleshoot truck issues over the phone using diagnostic skills.
• Guide customers and service personnel through troubleshooting and repair processes.
• Investigate and resolve technical concerns involving Autocar vehicles.
• Deliver timely and professional support to customers seeking assistance.
• Drive issues to resolution with focus on customer satisfaction.
• Follow established processes while identifying best solutions.

Skills

Strong troubleshooting

Excellent communication

Calm under pressure

Process-oriented

Customer-focused

Tools

Electrical diagnostics

Job description

Autocar, LLC, based in Hagerstown, Indiana, is a leading manufacturer of severe-duty trucks. The Solutions Technician will serve as a trusted resource for customers, dealers, service providers, and other stakeholders seeking support for Autocar products.

You will troubleshoot over the phone, guide through repairs, investigate technical concerns, and drive issues to resolution with a strong focus on customer satisfaction.