Heavy Duty Truck Field Service Technician

Yancey Bros CO.; Columbus (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay

401k Plan Strong Company Match

Employee Profit Sharing

Tuition Reimbursement

Wellness Program

Paid Holidays

Paid Sick Leave

Job summary

Yancey Bros. Co. seeks a Heavy Duty Truck Field Service Technician to perform repairs at customer facilities in Columbus, GA. The role focuses on diagnosing and repairing school buses and Cummins engines with a strong emphasis on safety, accuracy, and timely communication.

The successful candidate will have technical knowledge of heavy vehicle systems, diesel engine familiarity, and the ability to work with minimal supervision. A CDL may be required, and overtime is possible based on workload.

Qualifications

• Technical knowledge of heavy vehicle systems
• Experience with diesel engines (Cummins preferred)
• Strong written and spoken communication skills
• Ability to learn quickly and work with minimal supervision
• Excellent problem-solving and safety practices
• Valid driver’s license with clean record

Responsibilities

• Perform truck repairs at customer facilities
• Maintain a safe, neat work environment
• Diagnose and repair using root-cause analysis
• Prepare reports with findings from field service events
• Communicate status of maintenance and repairs to customers
• Occasionally work overtime or after-hours as needed
• Possess CDL if required

Skills

Technical knowledge

Diesel engine knowledge

Communication skills

Learning ability

Independence

Clean driving record

Responsiveness

Quality oriented

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Details

Locations

Columbus, GA, USA

• Technician
• Full-Time

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Heavy Duty Truck Field Service Technician you will perform truck repairs at customer facilities.

Primary Responsibilities:

• Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
• Proficiently and accurately perform maintenance, diagnose and repairs
• Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
• Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Write full reports on findings from field service events, with clear, concise information
• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
• Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
• Must be able to obtain a CDL license if required

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

• High School Diploma or equivalent

Required Qualifications/Skills:

• Technical Knowledge of School Bus systems
• Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)
• Strong technical/mechanical ability
• Able to work with very little supervision
• Basic knowledge of Microsoft Office Software
• Good Driving Record
• High level of responsiveness, and a strong proactive attitude to problem solving
• Committed to Quality and a high level attention to detail
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.

Preferred Qualifications/Skills:

• Technical Degree or Certification a plus.
• CDL is a plus, but not required.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.