Field Service Truck Technician

Yancey Bros. Co.; Albany (GA); Presencial; USD 34.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Technician Tool Allowance

Full Medical, Vision and Dental

401k Plan with Match

Employee Profit Sharing

Paid Holidays

Paid Sick Leave

Tuition Reimbursement

Ongoing Training

Advancement Opportunities

Wellness Programs

Descripción de la vacante

Yancey Bros. Co. in Georgia is seeking a Field Service Truck Technician to perform truck repairs at customer facilities, diagnose issues, and communicate findings clearly through written reports.

You will work with Cummins engines and diesel systems, applying safety and quality standards while delivering value to customers. Qualifications include High School Diploma or equivalent, valid driver’s license, ability to read/write English, 21+ years old, DOT/Drugs tests, and willingness to work

Formación

• Must be 21-years-old or older.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• DOT Physical and Drug Screen required.
• Technical Knowledge of School Bus systems.
• Strong Diesel Engine Knowledge (Cummins preferred).
• Strong technical/mechanical ability.
• Able to work with very little supervision.
• Basic knowledge of Microsoft Office Software.
• Excellent written and oral communication skills.

Responsabilidades

• Performs truck repairs at customer facilities.
• Diagnoses and repairs using field service procedures.
• Writes full reports on findings from field service events.
• Maintains customer machines/equipment to high standards and communicates status.
• Responds to customer needs in a timely, professional manner.

Conocimientos

Driver's license

English literacy

DOT compliance

Truck maintenance

Cummins engines

Technical aptitude

Communication skills

Problem solving

Teamwork

Educación

High School Diploma or equivalent

Herramientas

Microsoft Office

CDL preferred

Descripción del empleo

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

Primary Responsibilities

• Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
• Proficiently and accurately perform maintenance, diagnose and repairs
• Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
• Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Write full reports on findings from field service events, with clear, concise information
• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
• Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
• Must be able to obtain a CDL license if required

Additional Responsibilities

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience

• High School Diploma or equivalent

Required Qualifications/Skills

• Must be 21-years-old or older.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:
• Road Test administered by Yancey personnel.
• Background check and MVR with less than 10 points.
• DOT Physical
• Drug Screen
• Must not be disqualified to drive a CMV under 49 CFR
• 391.15.
• Technical Knowledge of School Bus systems
• Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)
• Strong technical/mechanical ability
• Able to work with very little supervision
• Basic knowledge of Microsoft Office Software
• High level of responsiveness, and a strong proactive attitude to problem solving
• Committed to Quality and a high level attention to detail
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.

Preferred Qualifications/Skills

• Technical Degree or Certification a plus.
• CDL is a plus, but not required.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities