Field Service Truck Technician

Yancey Bros. Co.

Augusta (GA)

On-site

USD 34,000 - 48,000

Full time

21 hours ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Full benefits

Paid vacation

Tool allowance

401k match

Job summary

Yancey Bros. Co. of Georgia seeks a Field Service Truck Technician to perform repairs at customer facilities, focusing on school buses and Cummins engines. You will diagnose issues, complete maintenance, and document findings for customers and internal teams.

The role requires a strong sense of urgency, teamwork, and the ability to work with limited supervision. A valid driver’s license and English proficiency are essential; CDL may be required.

Qualifications

Must be 21 years or older and have a valid driver's license.
Experience diagnosing and repairing school buses and Cummins engines is preferred.
Ability to read, write and speak English; strong problem-solving and customer service skills.

Responsibilities

Perform truck repairs at customer facilities, maintain a neat and safe work environment.
Diagnose and repair components, report findings with clear information.
Communicate status of maintenance with customers and office staff.
Be willing to work overtime and after-hours as needed; obtain CDL if required.

Skills

Driver's license

English fluency

Diesel engines

School bus systems

Teamwork

Problem solving

MS Office

Safety conscious

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

Primary Responsibilities

Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
Proficiently and accurately perform maintenance, diagnose and repairs
Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
Cares for and maintains customer machines/equipment to the highest standards and ensures co-workers are doing the same
Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
Write full reports on findings from field service events, with clear, concise information
Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after-hours calls as needed.
Must be able to obtain a CDL license if required

Additional Responsibilities

Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience

High School Diploma or equivalent

Required Qualifications/Skills

Must be 21-years-old or older.
Valid, active driver's license.
Ability to read, write, and speak English.
Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:

Road Test administered by Yancey personnel.
Background check and MVR with less than 10 points.
DOT Physical
Drug Screen

Must not be disqualified to drive a CMV under 49 CFR
391.15.
Technical Knowledge of School Bus systems
Strong Diesel Engine Knowledge (preferably Cummins Medium Duty)
Strong technical/mechanical ability
Able to work with very little supervision
Basic knowledge of Microsoft Office Software
High level of responsiveness, and a strong proactive attitude to problem solving
Committed to Quality and a high level attention to detail
Ability and motivation to learn quickly.
Excellent written and oral communication skills.

Preferred Qualifications/Skills

Technical Degree or Certification a plus.
CDL is a plus, but not required.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.
Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure