Field Service Truck Technician

Yancey Bros Co.; Jefferson (GA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Competitive Pay

Technician Tool Allowance

401k Plan Strong Company Match

Employee Profit Sharing

Financial Wellness Coaching

Prescription Drug Coverage

Flexible Spending Accounts

Short & Long Term Disability

Group Life Insurance

Paid Holidays

Tuition Reimbursement

Ongoing Training

Job summary

A reputable heavy machinery firm in Georgia seeks a Field Service Truck Technician to perform repairs at customer sites. The role requires a high school diploma, a valid driver's license, and technical knowledge of school bus systems. Responsibilities include diagnosing issues, conducting repairs, and providing superior customer service. Ideal candidates possess strong mechanical skills, effective communication abilities, and a commitment to quality. A comprehensive benefits package is offered, including competitive pay and technical allowances.

Qualifications

• Must be 21 years or older.
• Valid, active driver's license is required.
• Ability to clear driver screenings for DOT compliance.

Responsibilities

• Perform truck repairs at customer facilities.
• Maintain safety and report on field service events.
• Provide excellent customer service.

Skills

Technical Knowledge of School Bus systems

Strong technical/mechanical ability

Ability and motivation to learn quickly

Excellent written and oral communication skills

Basic knowledge of Microsoft Office Software

Education

High School Diploma or equivalent

Tools

Basic hand tools

Job description

Jefferson YPS
2623 Bill Wright Rd
Jefferson, GA 30549, USA

Description

Who We Are:

From Georgia. For Georgia.Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on‑highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As a Field Service Truck Technician you will perform truck repairs at customer facilities.

Primary Responsibilities:

• Works in a neat and orderly manner, maintaining a safe work environment and a constant focus on completing the task at hand safely.
• Proficiently and accurately perform maintenance, diagnose and repairs
• Apply specific failure analysis techniques and procedures in determining root cause of failures and relaying that information to customers and office personnel
• Cares for and maintains customer machines/equipment to the highest standards and ensures co‑workers are doing the same
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed
• Write full reports on findings from field service events, with clear, concise information
• Communicate effectively and professionally with customers on the status of their maintenance and/or repairs.
• Must be willing to work overtime as required depending on customer needs & fluctuating workloads, also need to be available for after‑hours calls as needed.
• Must be able to obtain a CDL license if required

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have prior experience diagnosing and repairing school buses and Cummins engines, the knowledge of tools applicable to the position and the desire to learn. You should possess a strong sense of urgency and desire to provide superior customer service. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

• High School Diploma or equivalent

Required Qualifications/Skills:

• Must be 21‑years‑old or older.
• Valid, active driver's license.
• Ability to read, write, and speak English.
• Ability to clear driver screenings and provide necessary information for a complete DQ file, including but not limited to:
  • Road Test administered by Yancey personnel.
  • Background check and MVR with less than 10 points.
  • DOT Physical
  • Drug Screen
• Must not be disqualified to drive a CMV under 49 CFR § 391.15.
• Technical Knowledge of School Bus systems
• Strong technical/mechanical ability
• Able to work with very little supervision
• Basic knowledge of Microsoft Office Software
• High level of responsiveness, and a strong proactive attitude to problem solving
• Committed to Quality and a high level attention to detail
• Ability and motivation to learn quickly.
• Excellent written and oral communication skills.

Preferred Qualifications/Skills:

• Technical Degree or Certification a plus.
• CDL is a plus, but not required.

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.