Heavy-Duty Labor Content Analyst

MOTOR Information Systems; Troy (MI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MOTOR Information Systems in Troy, MI seeks an analyst to develop estimated work times using MOTOR methodology for medium- and heavy‑duty configurations. You will review OEM service information, enter labor operation data, and validate applications to ensure published labor content meets quality standards.

This hybrid role is in-office three days per week and remote the other two; candidates must live within 50 miles of the Troy office.

Qualifications

• Three or more years of experience as a technician in a medium- and heavy-duty vehicle environment.
• Strong written and verbal communication skills.
• Ability to work with little supervision in a remote or offsite capacity.
• Ability to meet stringent deadlines while maintaining work quality and following policies.
• Working knowledge of Microsoft Office applications (Excel, Word, Access, Outlook).

Responsibilities

• Develop estimated work times following MOTOR methodology for applicable medium- and heavy-duty configurations.
• Review OEM service and repair information regarding labor operations.
• Interpret OEM and aftermarket content to support labor operation development.
• Verify vehicle information using sources such as AutoCare VCdb and OEM websites.
• Enter and maintain labor operation data in multiple systems and formats.
• Validate the correctness of estimated work times and revise as required.
• Classify labor operations within taxonomies to support search and usage.
• Respond to customer concerns related to labor data and taxonomy.
• Execute quality assurance to ensure published labor content meets requirements.

Skills

Tech technician

Strong communication

Self-motivated

Education

Technical degree or certificate in automotive/truck repair

Tools

Microsoft Office (Excel, Word, Access, Outlook)

Job description

This role is responsible for developing estimated work times using current MOTOR methodology and applying them to applicable medium and heavy-duty vehicle configurations. The analyst reviews and interprets OEM service information, enters labor operation data into multiple systems, validates vehicle applications and estimated work times, and performs quality assurance to ensure published labor content meets product and end-user expectations.

This is a hybrid role that is in the Troy office 3 days/ week and the other 2 are remote work from home. Need to be within 50 miles of office to commute in 3 days/ week.

Responsibilities

• Labor Time Development: Develop estimated work times following current MOTOR methodology and apply them to applicable medium and heavy-duty vehicle configurations.
• OEM Service & Repair Research: Review OEM information regarding the service and repair of supported vehicles and labor operations.
• Technical Content Interpretation: Organize and interpret OEM and aftermarket content as necessary to support accurate labor operation development.
• Vehicle Application Verification: Verify vehicle information related to researched labor operations using sources such as AutoCare VCdb, OEM websites, and additional data as required.
• Labor Data Entry: Enter and maintain labor operation data in multiple systems and formats, ensuring accurate and consistent application of content.
• Estimated Work Time Validation: Research and verify the correctness of estimated work times and make revisions in accordance with established methodology.
• Taxonomy Classification: Classify labor operations within applicable taxonomies to support consistent search, organization, and product use.
• Customer Concern Resolution: Respond to customer concerns related to labor operation data, including vehicle application questions, estimated work-time verification, and taxonomy classification.
• Quality Assurance: Execute quality assurance processes to ensure published labor content meets MOTOR product requirements and end-user expectations.

Qualifications

• Three or more years of experience as a technician in a medium- and heavy-duty vehicle environment, class 7-8 experience is strongly preferred.
• Self-motivated, results-oriented team player with strong attention to detail.
• Strong written and verbal communication skills.
• Ability to work with little or no supervision in a remote or offsite capacity.
• Ability to work to stringent deadlines while maintaining work quality and following established office policies, procedures, and systems.

Skills and Attributes

• Three or more years of experience developing labor times for an OEM or aftermarket company preferred.
• Working knowledge of Microsoft Office applications, including Excel, Word, Access, and Outlook.
• Strong knowledge of vehicle parts, systems, operations, and component relationships, particularly for medium- and heavy-duty vehicles.
• Database and data-entry experience preferred.
• Technical degree or certificate in automotive or truck repair preferred.