Heavy Duty Cleaner - Casino Public Space

Hard Rock International; Rockford (IL); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a detail-oriented EVS specialist to maintain clean, sanitary, and attractive areas using powered equipment. The role emphasizes guest satisfaction, safety, and adherence to Illinois Gaming regulations.

You will operate floor scrubbers and other EVS gear, assist with restrooms, and ensure equipment is secured at shift end while complying with company SOPs.

Qualifications

• Must have strong guest service skills.
• Ability to communicate effectively with guests and team members.
• Flexible to work varying shifts, including holidays and weekends.
• Familiarity with safe handling of cleaning chemicals and equipment.

Responsibilities

• Maintains public and team member areas in a clean, sanitary condition using specialized power equipment.
• Builds guest relations and provides superior guest service; mentors team members.
• Operates floor scrubbers, extractors, scissor lifts and other EVS equipment.
• Follows safety policies, passes background checks, and complies with Illinois Gaming Regulations.

Skills

Guest service

Communication

Flexibility

Safety awareness

Education

High school diploma or equivalent

Tools

EVS equipment operation

Deep cleaning equipment

Job description

POSITION SUMMARY

The incumbent in this position is responsible for maintaining public and team member areas in a clean, sanitary, and attractive condition using specialized power equipment and deep cleaning practices.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Promptly at start of shift, review schedule, check equipment and supplies required to perform the work, scheduled, and prepared for operations.
• Ability to operate floor scrubbers, extractors, scissor lifts and other powered EVS equipment.
• Obtain training and certifications for specialized equipment to ensure safety and quality.
• Wipe down all machinery on shift-by-shift basis.
• Inspect and clean all restrooms.
• Pick up and dispose of paper and other rubbish left by patrons throughout the pavilion.
• Upon ending your shift, secure all equipment and machinery, and complete all required paperwork.
• Performs all other duties assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

• Must have high school diploma or equivalent.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must be eighteen (18) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

• Safe use of hazardous materials.
• Heavy duty and deep cleaning EVS equipment operations.
• Basic hand and power tools and testing equipment.
• Excellent guest service skills and communication skills.
• Janitorial duties using specialized EVS power equipment and deep cleaning practices.

ABILITY TO:

• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Review and comprehend all necessary documentation.
• Routine handling of potentially hazardous cleaning chemicals and waste requires strict adherence to supervisor's safety instructions and compliance with all safety policies and procedures.
• Routine use of powered cleaning equipment.

LEGAL AND EMPLOYMENT INFORMATION

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range

Pay Range: $16 - $22/

Company Culture & History

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!