Banquets Server - Banqueting Operations

Seminole Hard Rock Hotel & Casino; Rockford (IL); On-site; USD 17,000 - 34,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a Banquet Server to deliver exceptional service at our events and dining experiences. You will set up and break down banquet areas, manage beverage service, and ensure guest satisfaction throughout plated events and receptions.

You should have a secondary school degree or equivalent experience in service, plus English fluency. The role may require evenings, weekends, and holidays in a dynamic hospitality environment.

Qualifications

• Secondary school degree preferred.
• 2+ years of service experience preferred.
• Fluency in English; additional languages preferred.

Responsibilities

• Set up and break down banquet staging areas.
• Set up, replenish, and break down coffee breaks, receptions, buffets, and plated events.
• Serve beverages including coffee, tea, cocktails, and wine.
• Serve plated meals and hors d’oeuvres.
• Ensure guest satisfaction and accommodate special requests.
• Maintain cleanliness and stock service items.

Skills

English fluency

Education

Secondary school degree or 2 years service experience

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY:

The Banquet Server is responsible for aspects of banquet service, including setting up an breaking down staging areas, breaks, receptions, buffets, and plated events, and serving food and beverages during events. This position is instrumental in creating an environment and executing service that blows our guests away. The Banquet Servers must continually seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.

ESSENTIAL FUNCTIONS:

• Be thoroughly familiar with all event menu items in order to answer questions accurately.
• Set up and break down banquet staging areas.
• Set up, replenish, and break down coffee breaks, receptions, buffets, and plated events.
• Ensure sequence of service is followed for all guests.
• Serve beverages, including coffee, tea, cocktails, and wine.
• Serve plated meals and passed hors d’oeuvres.
• Ensure guest satisfaction at all events.
• Accommodate guests’ special requests whenever possible.
• Maintain tables by clearing finished plates, glassware, silverware, trash, and other items.
• Prepare consumption reports.
• Polish and set up china, glassware, silverware, and service items.
• Stock clean linen and discard used linen.
• Set up and empty trash and recycling.
• Set up and stock condiments.
• Clean and stock side stations.
• Set up, maintain, and break down beverage stations.
• Follow all food safety, sanitation, and alcohol service laws and regulations.
• Check tables to ensure all silverware and other needed items are present before delivering food.
• Ensure all orders are correct, complete, and properly garnished before delivering.
• Maintain positive and professional communication with all staff.
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all employees have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all employees to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture, and spirit that make Hard Rock unique.
• Take initiative to offer assistance throughout the property.
• Operate ethically to protect the Hard Rock brand.
• Utilize programs designed to help Save the Planet.
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Present a professional image to employees, guests, clients, owners, and investors.
• Maintain confidentiality of guest, employee, and company information.

NON-ESSENTIAL JOB FUNCTIONS:

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Secondary school degree preferred and/or previous work experience in service for at least 2 years.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to read, comprehend, and write simple instructions, short correspondence, and memos.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, or dividing.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
• Must successfully pass background check.
• Must be at least twenty-one (21) years of age.
• Deep understanding of lifestyle casino/hotels and premium dining products and services.
• Ability to work evenings, weekends, and holidays, as needed.

KNOWLEDGE OF:

• Extensive knowledge of mixed drinks, beers, and wines.
• Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

ABILITY TO:

• Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Ability to obtain impressions through the eyes.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job.

The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.

Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.

Pay Range: $2 - $25/

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Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!