Heating & Hydronics Customer Support Specialist

Etna-Supply; Grand Rapids (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Bonuses

Professional development

Collaborative environment

Multi-location exposure

Job summary

Etna Supply in Grand Rapids, MI is seeking a Customer Service Representative for Heating & Hydronics to support established customers by phone, email, and website chat; manage orders from start to finish while coordinating shipping, inventory, billing, and service needs.

You will provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email; process orders, quotes, and job files; handle online orders, chat, and account issues;

Qualifications

• High school diploma or equivalent required; one year of related experience or training preferred.
• Working knowledge of plumbing products and their applications is preferred.
• Strong communication, customer service, problem-solving, multitasking, and stress-management skills.
• Working knowledge of Microsoft Office products and Eclipse software.

Responsibilities

• Provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email.
• Process product orders, quotes, work orders, projects, and job files from start to finish.
• Process online orders, communicate through website chat, and troubleshoot customer account issues.
• Order products and equipment, track orders, resolve problems, and coordinate shipping.
• Address billing and service concerns and route complaints to the appropriate department.
• Support inventory control, material-flow reporting, and warehouse, counter, or showroom operations as needed.

Skills

Communication

Customer service

Problem-solving

Multitasking

Stress-management

Microsoft Office

Education

High school diploma

Tools

Eclipse

Job description

Etna Supply in Grand Rapids, MI is seeking a Customer Service Representative for Heating & Hydronics to support established customers by phone, email, and website chat; manage orders from start to finish while coordinating shipping, inventory, billing, and service needs.

You will provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email; process orders, quotes, and job files; handle online orders, chat, and account issues;