Full-Time Heating & Hydronics Customer Care Specialist

Oakland County Moms LLC; Grand Rapids, Northern (MI, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonuses

Professional development

Collaborative environment

Diverse business functions

Job summary

Etna Supply in Grand Rapids, MI, is seeking a Customer Service Representative for Heating & Hydronics to support customers by phone, email, and website chat, and to manage orders, quotes, and files from start to finish while coordinating shipping, inventory, billing, and service needs.

The role requires a high school diploma with one year of related experience, strong communication and multitasking skills, basic math, and knowledge of plumbing products.

Qualifications

• High school diploma or equivalent and one year of related experience or training; equivalent combinations will be considered.
• Working knowledge of plumbing products and their applications is preferred.
• Strong communication, customer service, problem-solving, multitasking, and stress-management skills.
• Working knowledge of Microsoft Office products and Eclipse software.
• Ability to perform basic math and calculate margins, discounts, proportions, and percentages.

Responsibilities

• Provide a positive customer experience by working with customers, outside sales representatives, and vendors by phone and email.
• Process product orders, quotes, work orders, projects, and job files from start to finish.
• Process online orders, communicate through website chat, and troubleshoot customer account issues.
• Order products and equipment, track orders, resolve problems, and coordinate shipping.
• Address billing and service concerns and route complaints to the appropriate department.
• Support inventory control, material-flow reporting, and warehouse, counter, or showroom operations as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Stress management

Math

Education

High school diploma

Tools

Microsoft Office

Eclipse

Job description

Etna Supply in Grand Rapids, MI, is seeking a Customer Service Representative for Heating & Hydronics to support customers by phone, email, and website chat, and to manage orders, quotes, and files from start to finish while coordinating shipping, inventory, billing, and service needs.

The role requires a high school diploma with one year of related experience, strong communication and multitasking skills, basic math, and knowledge of plumbing products.